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Travel agency review Аккорд-тур Туроператор (Lviv)

Poor organization and disrespectful attitude to clients

Author:
Date of purchase: 17 june 2023
Written: 09 july 2023
1.0
Travel agency: Аккорд-тур Туроператор (Lviv)
Service type: экскурсионный тур

This tour was a gift to my child at the end of a young school. We took away 7 days of practical life by bus, between the teams - swedish crossings in places, not having the ability to look around around, it’s normal to eat, the floors were all dry, out of the blue, and with discharged radio guides, also, I ty schos tezh bulo important. It’s a little more expensive, if you read the program, you’ll take away: rebuking in one place - no more than two years, otherwise you’ll be mothering a coupon-coupeznu for a free hour, in Berlin, writing an offense a week, if it’s practical . And the deputy will spend an hour near Paris, you will be taken every day in the fields at the searches of other groups, so that you can get together and earn more pennies from excursions.

People spend an expensive hour on excursions and just wandering around Paris, the entire program is suggested, and you should take a tour of "The Night Lights of Paris" after 12 o'clock at night, keep your baggage and the guide ahead of you. Moreover, none of you, like the bus of other children, can be ahead of those who will take you to the parisian forest of a woman of easy virtue. Well, what else can you marvel at in Paris for children? In a word, everything is unorganized in this tour - like programs, the ability to eat normally (the only opportunity to buy a bula at gas stations), an unprofessional and ruined guide to the company with a fuss, as it is absolutely not reactive to your scargs. Just like those that you appreciate - come on! Take the Accord-Tour to go with a bang!

My scarga for this tour is described on 4 sheets of A4 and was sent to Accord-Tour for a look, but more than two years I can’t take away the positive reaction to scarga, which confirms that the company can’t be deeply in the hearts of its customers (




Comments (1) leave a comment
аватар Marina19801980
Marina19801980

No one expected such a brazen divorce! The leader of the group is on his own. Everything that was stated in the program only partly resembled reality. All the way he was polishing his crown and collecting money "for excursions, for entering the city, for parking" but it turned out that he did not even have licenses. Where the money went is anyone's guess. Therefore, he read some crazy information on the bus, and then rushed around the city, not allowing him to see or take a picture. And who was photographed - he was lost and he himself was looking for a way back. The only value for the guide was liquor stores, where tourists bought up at twice the prices, and he then raked in alcohol on the ball. It was not possible to obtain any useful information from him or from his "assistant". Everyone had a selfish interest - For 10 euros, take them to those stores where they had a rollback. Tourists were left to fend for themselves. Everyone told each other where and how to go, although this is the duty of the guide. We could have seen much more if not for our guide!!!!! At the end of the trip, the group rebelled! In general, the guide is a deceiver and a drunkard. If you want to ruin your vacation, go!

Mon, 24 Aug 2015, 14:13
аватар basok
basok

Everything is said correctly. We are already quite experienced tourists, but we have not yet met such an attitude towards ourselves from this rogue (Evgeny Vasilyevich Matvienko, leader and guide on this tour). And all due to the fact that there was simply no time to study this office carefully, read the reviews of tourists, etc. due to incredible employment. Dear tourists, please carefully study the reputation of tour operators before paying for tours, so as not to get into situations like our group.

Mon, 24 Aug 2015, 16:50
аватар PushkinaSG
PushkinaSG

A trip to RIMINI from July 29 to August 09, 2016. It's sad, but I subscribe to every word of the previous reviews. Everything is according to their scenario: raising prices for excursions twice, completely ignoring "not their own" tourists, turning off the contact phone, targeted stores, endless claims against tourists who do not accept his intrusive service. In the end - a checkmate in the direction of a tourist who tried to clarify how the price for a tour on the return route was formed. Constant fuss, secrecy, nervousness, uncertainty, absolute indifference to the quality of tourists' rest. The program was not completed, the train got on the next station due to the professionalism of the drivers. It's a shame that such a short vacation is so overshadowed by the choice of agency.

Wed, 10 Aug 2016, 14:17
аватар vakay
vakay

Guys, why not try through the court not to deprive the license of this office, so that in the future E.V. Matvienko does not deceive tourists. After all, this is a pure scam. It's time to punish this.

Sat, 20 Aug 2016, 09:53
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