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Date of purchase: 20 june 2019 Written: 13 october 2019 |
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Travel agency: Аккорд-тур Туроператор (Lviv) Service type: экскурсионный тур |
Tour to Germany we paid for 3 months. It didn't take place. "Accord-tour" offered a slightly more expensive replacement with the Netherlands. We chose within half an hour and before our eyes (in half an hour) the cost of the tour increased by 50 Euros. We called, were indignant, we reduced the cost to the original.
First disappointment: TERMINAL-A. If not for the positive emotions from the upcoming trip, it could be described as follows: a bus station with a queue of 40 minutes for a coffee / sandwich and 15-20 (!!!) minutes to go to the toilet. The "shop" is fenced off with racks, 60% of those leaving were able to sit down, the remaining 40% were standing. We left on Saturday morning, so there were a lot of people.
Second disappointment: BUS. Old, with worn carpets. But it turned out that he was the best on our trip)). Further, after passing the border, there was a transfer to a "new" one, which immediately broke down.
Third disappointment: DID NOT VISIT Wroclaw. According to the plan, if we pass the border in 2 hours, we will visit Wroclaw. We were 6 in line at the border. We passed the border in 4 hours. The guide said that the passage of the border laid 40 minutes - 1 bus. There are two checkpoints. The Accord tour alone released about 15(!!) buses at 30 minute intervals that Saturday. This is 7 buses per point + buses from other travel agencies (after us, another 6 buses arrived within 20 minutes). In general, the phrase: When you quickly pass the border, visit ... (eg Wroclaw), you can immediately skip - do not visit. In general - the first day of transfer across Poland with stops at gas stations until 22.00.
The fourth disappointment: the first HOTEL in Poland is KAPETS! It's on the highway, next to the gas station. Clean, but ugly. Failed armrests of chairs and sofas, a restaurant with a wedding (until 3 am). If anyone remembers the hotels of the 1980s in regional centers - this is it.
Fifth disappointment: Breakfast is good and it cheered me up) But not for long. As I wrote above, the bus did not come for us, it broke down. And we spent time at the hotel on the track until 18.30. In general, not only did we also DRIVE BY BERLIN, we also ADDED A NIGHT crossing ... And the tour was specially taken without night crossings.
Two days - transit through Europe)))
Then everything went according to plan, but free time was very good. little, all the hotels are 90-250 km. from cities. You can't even get there by taxi. We chose a budget tour, but we have something to compare with.
Our findings with my husband:
1) Accord tour - lottery. If you are ready to risk your vacation - you are here. They will take you abroad, and then, as the card falls).
2) If you are READY to see EUROPE at 50% -60% from the bus window, live at gas stations, eat there - then this is your tour operator.
3) The tour did not come out cheaper, because all extras excursions cost 38 Euro per person.
AND THE MOST SAD!!! I CAN'T UNsubscribe from the ACCORD TOUR NEWSLETTER!))) My, and three other people from the tour, negative reviews were deleted, but the mailing list was left - as a punishment)
I had a very similar situation, but an order of magnitude worse. The price tour was not cheap - canceled a few days before departure, the difference in price refused to return. I had to postpone my vacation and look for another companion. 4 tickets to Lviv and a booked hotel were lost. Terminal A: there was a queue for the toilet for 45 minutes) Then the Accord employee refused to help find our bus and was rude. The bus is not suitable for such trips even with two night crossings. there were a lot of unpleasant situations, but to the complaints of tourists, the guide replied that he was not guilty and all questions to the Accord. The bus was constantly late, barely starting. And on the second day of the tour during the 9-hour sludge, the police saw that the drivers were sleeping in the bus, not in the hotel, and closed it for another 3 hours. as a result, we were late to another city and everything went wrong. However, the most interesting thing started when I wrote about my impressions to my tour operator.
The Accord has threatened to terminate the contract with them if the message is not deleted. My reviews have been removed from your site. Published twice. They called from Accord and said they would give an explanation. I'm waiting ...
Дуже схожа ситуація була у мене, але на порядок гірше. Тур по ціні вибрали недешевий - відмінили за кілька днів до виїзду, різницю в ціні відмовились повертати. Довелось переносити відпустку і шукати іншого попутчика. Пропали 4 квитки до Львова і заброньований готель. Термінал А: у черзі до туалету стояла 45 хвилин) Потім працівник Аккорду відмовився допомогти знайти наш автобус і нахамив. Автобус непридатний для таких поїздок ще й з двома нічними переїздами. було дуже багато неприємних ситуацій, але на скарги туристів гід відповідав, що він не винен і всі питання до Аккорду. Автобус постійно запізнювався, ледве заводився. А на другий день туру під час 9-ти годинного відстою, поліція побачила, що водії сплять у автобусі, а не в готелі і закрили його ще на додаткові 3 години. в результаті, запізнились в інше місто і все пішло не по плану. Проте, найцікавіше почалось, коли я написала про свої враження своєму туроператору. Аккорд пригрозив розірвати з ними договір, якщо не видалять повідомлення. Моі відгуки з свого сайту видалили. Публікувала двічі. Телефонували з Аккорду і казали, що дадуть пояснення. Чекаю...
I had a very similar situation, but an order of magnitude worse. The price tour was not cheap - canceled a few days before departure, the difference in price refused to return. I had to postpone my vacation and look for another companion. 4 tickets to Lviv and a booked hotel disappeared. Terminal A: there was a 45-minute queue for the toilet) Then the Accord employee refused to help find our bus and was impudent. The bus is not suitable for such trips with two more night trips. there were a lot of unpleasant situations, but to the complaints of tourists, the guide replied that he was not guilty and all questions to the Chord. The bus was constantly late, barely starting. And on the second day of the tour during the 9-hour sludge, the police saw that the drivers were sleeping in the bus, not in the hotel, and closed it for another 3 hours. as a result, we were late to another city and everything went wrong.
However, the most interesting thing started when I wrote about my impressions to my tour operator. The agreement threatened to terminate the contract with them if the message was not deleted. My reviews have been removed from your site. Published twice. They called from Accord and said they would give an explanation. I'm waiting. . .
Дуже схожа ситуація була у мене, але на порядок гірша. Тур за ціною вибрали недешевий – відмінили за кілька днів до виїзду, різницю в ціні відмовилися повертати. Довелося переносити відпустку і шукати іншого супутника. Зникли 4 квитки до Львова та заброньований готель. Термінал А: у черзі до туалету стояло 45 хвилин) Потім працівник Акорду відмовився допомогти знайти наш автобус і нахамів. Автобус непридатний для таких поїздок ще з двома нічними переїздами. було дуже багато неприємних ситуацій, але на жалобы туристів гід відповідав, що він не винний і всі питання до Акорду. Автобус постійно запізнювався, ледве заводився. А на другий день туру під час 9-ти годинного відстою, поліція побачила, що водії сплять в автобусі, а не в готелі і закрили його ще на додаткові 3 години. в результаті, запізнилися до іншого міста і все пішло не за планом. Проте найцікавіше почалося, коли я написала про свої враження своєму туроператору. Акорд пригрозив розірвати з ними договір, якщо не видаляти повідомлення. Моі відгуки зі свого сайту удалили. Публікувала двічі. Телефонували з Акорду і казали, що дадуть пояснення. Чекаю. . .
Tash_001 I was told in my travel agency that they and several other agencies had already filed a collective complaint against Accord. And I was initially warned about the Accord and possible trouble with them. So it's still a question - who will break the contract with whom. Let them break. Better yet, all travel agencies stop cooperating with this shop.
Tash_001 Мне в моем турагенстве вообще сказали, чт они и еще несколько агентств уже подавали коллективную жалобу на Аккорд. И меня изначально предупредили насчет Аккорда и возможных неприятностей с ними. Так что это еще вопрос, - кто с кем разорвет договор. Пусть разрывают. А еще лучше, чтобы все турагентства перестали с этой лавочкой сотрудничать.
Tash_001 I was told in my travel agency that they and several other agencies had already filed a collective complaint against Accord. And I was initially warned about the Accord and possible trouble with them. So it's still a question - who will break the contract with whom. Let them break. Better yet, all travel agencies stop cooperating with this shop.
Tash_001 Мне в моем турагенстве вообще сказали, чт они и еще несколько агентств уже подавали коллективную жалобу на Аккорд. И меня изначально предупредили насчет Аккорда и возможных неприятностей с ними. Так что это еще вопрос, - кто с кем разорвет договор. Пусть разрывают. А еще лучше, чтобы все турагентства перестали с этой лавочкой сотрудничать.