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Author:
Date of purchase: 02 july 2018 Written: 09 august 2018 |
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Travel agency: Алголь Туроператор (Lviv) Service type: экскурсионный тур |
Tour "Weekend of desires" from 08/02/18 to 08/06/18.
This is the sixth time we have traveled with this company. And they were always happy with everything. We wrote a lot of laudatory reviews, which, I'm sure, attracted more than one client to the company. The daughter was sent to the last round of "Blitz Venice" from 06/22/18. Apart from praise, there is nothing more to add: a great program, a great Volvo bus, a good escort.
Of course, sometimes there were minor shortcomings, but everything was covered by good buses and experienced escorts.
Tour "Weekend of desires" studied in the winter. Long read, analyzed. The date was chosen on July 19, 2018. They planned to go with a company (2 couples), with their friends.
But all of a sudden it went awry.
Firstly, we booked a trip for 07/19/18, and 2 weeks before departure, Algol moved the date to 08/02/18, which led to the return of train tickets, with the loss of money and fuss with a new purchase of tickets for other dates. This has never happened before with promotional tours.
Secondly, as compensation, we were seated (or rather, 4 people were shoved into different ends: 1st-2nd and 14th-15th places) in the first half of the bus, which are sold to those who wish for an additional 15 euros per person. How and who had the audacity to sell such places?! Have you even seen them yourself? 1st and 2nd places are located immediately behind the driver, they are limited from him by a partition. The knees do not fit, so you can only sit sideways. The seat backs are hard, it is impossible to relax your back.
When moving 300-400 km, the legs swell, even the hands go numb, the back is “stake”. After such a vacation, the whole body is covered in bruises, burst blood vessels and swelling. How did the greed of the Algol management defeat common sense and a reputation built up over the years?
The bus "Carpathian Express" license plate AT 8020 AC used to be a SCHEDULE bus that went to Prague, and not a TOURIST bus. It's like a UIA plane, the more people you squeeze in, the more uncomfortable it is to sit. By rescheduling the date of the tour for us, Algol combined two groups of tourists, one of which was 35 people. There were 50 people on the bus (not double decker)! Apparently, for a very long time they were looking for just such a “good” bus. You can only imagine these inconveniences! All other seats in this bus were right next to each other, the seatbacks could not be folded back, and they did not recline, they were not provided. The bus is over 20 years old! If it were not for two excellent, experienced drivers, it is not known whether this transport miracle would have traveled at all. The first breakdowns began at the exit, exactly near the border. And when, on the autobahn near the city of Miskolc in Hungary, a bus tire burst at speed, none of those traveling, probably, were even surprised. Although, maybe he was surprised that this happened only at the end of the tour.
While the drivers were changing the wheel, accompanying Roman Matusec promptly contacted his colleagues, whose tourist group was already in Miskolc, and they sent their bus to us to take us to the remaining 10 km to the baths. And so, when that bus arrived, our group immediately felt the difference: their bus had comfortable ergonomic seats, the backs were laid back, and did not fall on the knees of the neighbors. For some 15 minutes of the journey, our backs finally relaxed. So, couldn't you save your reputation and give our group an equally good bus? Or did someone decide that “it will do?” Or, perhaps, a group of comrades from Pokrovsk did something wrong with Algol, and everyone else was punished along with them? In civilized countries, the company would be sued for bullying people. Alas, we are still very far from a civilized country.
I would like to express my gratitude to the drivers and accompanying Roman. They did their job excellently.
And I would like to remind the Algol company that it is very difficult to develop a reputation, it takes years, and you can lose it in “one moment”. Look what happened to your colleagues from Accord Tour. With the current visa-free regime, a large number of tour operators and new low-cost routes, it is possible, with this approach, to soon be left without customers at all.
Immediately after processing your request, our manager called you (“like madam”, as you indicated in the review) and notified you that there were no more seats on the flight for the departure of “Luchiki Montenegro”, date 06.07, all seats were sold. It should be noted that the manager did not come up with this, as you might think. While processing your request on the Tournai portal, the manager contacted the operator and clarified the availability for your date. Having learned that there are no free places either on 06.07 or on the next departure date for this tour, the manager selected alternative options for you (3 sightseeing tours with a seaside holiday), for which the places were confirmed. You could not accept this information calmly, and you began to ask additional questions already in a raised voice. All your questions have been answered.
Сразу после обработки вашего запроса вам позвонила наш менеджер («якась мадам», как вы ее обозначили в отзыве) и уведомила вас, что на выезд «Лучики Монтенегро» дата 06.07 мест на рейсе уже нет, все места проданы. Нужно заметить, что менеджер это не придумала, как вам могло показаться. Обрабатывая ваш запрос на портале Турне, менеджер связалась с оператором, уточнила наличие мест на вашу дату. Узнав, что свободных мест нет ни на 06.07, ни на следующую дату выезда по этому туру, менеджер подобрала вам альтернативные варианты (3 экскурсионных тура с отдыхом на море), на которые места подтверждались. Эту информацию вы не смогли принять спокойно, и начали задавать дополнительные вопросы уже на повышенных тонах. На все ваши вопросы вы получили ответы.
The manager explained to you that the operator is the company that organizes the tour; agent - a company that sells the tour; Portal Tour - all-Ukrainian travel portal, where travel agencies post information about the tours they work with; The prices indicated in the program directly depend on the date of the tour and on the euro exchange rate, and that the cost of the tours is subject to mandatory clarification. During the conversation, you learned a lot of useful information, but you drew conclusions that defy adequate logic. You did not believe the manager, you called him a non-professional who did not know how to use the Internet, you labeled the company as a “sharashka office”. To complete the picture, you wrote a complaint to Ethnotour against Portal Tour, accusing us of "blocking tours".
Менеджер объяснила вам, что оператор – это фирма, которая занимается организацией тура; агент – фирма, которая занимается продажей тура; Портал Турне – общеукраинский туристический портал, на котором турфирмы размещают информацию о турах, с которыми работают; Цены, указанные в программе, напрямую зависят от даты тура и от курса евро, и что стоимость туров подлежит обязательному уточнению. В ходе разговора вы узнали много полезной информации, но вами были сделаны выводы, которые не поддаются адекватной логике. Менеджеру вы не поверили, назвали не профессионалом, не умеющим пользоваться интернетом, фирму обозначили как «шарашкину контору». Для полноты картины вы написали на «Этнотур» жалобу на Портал Турне, обвиняя нас в «блокировании туров».
The question arises - why then did you continue to write requests to us? So, on 19.07 you emailed our other manager, again with a request for the tour "Rays of Montenegro" departure 06.07. The manager answered you in writing that this tour is closed for sale, the group is recruited, and offered you 3 other options. Here is your answer for other readers:
Возникает вопрос – почему тогда вы продолжали нам писать запросы? Так, 19.07 вы написали на электронную почту нашего другого менеджера, опять же с запросом на тур «Лучики Монтенегро «выезд 06.07. Менеджер ответила вам письменно о том, что данный тур закрыт к продаже, группа набрана, и предложил вам 3 других варианта. Привожу для других читателей ваш ответ:
Quote: “And you, self-respected manager, go yourself to your summer cocktail and your inspiration, well, or learn the secrets of the east, well, or, as they say in the common people, you yourself understand where .... go !!!!! » End of quote.
This is already a transition to personalities and direct insults to agency employees.
Цитата: «А вы, уважаемая собой, менеджер, сами езжайте в свой летний коктейль и ваше вдохновение, ну или познавать тайны востока, ну или , как там принято говаривать в простонародье, сами понимаете куда.... идите!!!!!» Конец цитаты.
Это уже переход на личности и прямые оскорбления сотрудников агентства.
Why don't you, Lyuba, call other travel agencies and make sure that Etnotour has not deceived you? That the places on the tour are really sold out?
Lyuba, it is unpleasant for us to be a victim of your negative mood and inadequate reactions, to listen to baseless complaints and direct insults. The entire team of our company asks you to NEVER contact us again.
Почему бы вам, Люба, не позвонить в другие турфирмы и не убедиться, что Этнотур вас не обманул? Что места на тур действительно проданы?
Люба, нам неприятно быть жертвой вашего негативного настроения и неадекватных реакций, выслушивать беспочвенные жалобы и прямые оскорбления. Весь коллектив нашей компании просит вас больше НИКОГДА к нам не обращаться.