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Author:
Date of purchase: 02 july 2012 Written: 05 july 2012 |
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Travel agency: Алголь Туроператор (Lviv) Service type: другие услуги |
I want to complain: we are modern people, we use the Internet, we trust the websites of tour companies, we book a hotel for ourselves and we want to book a ride.
So I did this, I booked a hotel in Primorsko, knowing that only Algol takes that far (before I booked, I looked on the website - everything is in force, they are taking it all the way to Tsarevo, but then I decided to call back and ask again (called Copernicus to the office) and then they also confirmed me) I booked a hotel to celebrate, paid and was going to order a move.
I come to the company, and firstly they tell me that they are being taken only to SOZOPOL! (this is 25 km from Primorsko) and the price is completely different than on the website for the move!!!
And what does this mean - I have no way out, everything has already been paid for (the hotel) and yet Algol is the luckiest of all ... I have to order either a transfer from Algol, or I spend it on a taxi !!!
Algol staff! Management!
HOW SO? We live in the 21st century! And you are deceiving people (okay, just a website) and by phone, your Agents do not have information at all! And is it a service?
If you hadn't carried the farthest, I would not hesitate to refuse your services.
Correct and appreciate your tourists - this is your income!
Good afternoon, volodimir.d.
On our website it is written step by step:
“It is recommended to make an appointment for 6, 9, 12 and 15 nights. Prior to your services, package prices for hotels have been insured in detail, which include transfer by Euroclass bus to the selected resort, accommodation and eating. To get to know them, just click on the name of the resort: Balchik, Albena, Kranevo, Golden Sands, St. Kostyantin and Elena, Obzor, Elenite, St. Vlas, Sonyachny Beach, Nessebar, Pomorie, Sozopol, Dyuni, Primorsko.
It is not stated here that we sell bus tickets to Tsarevo. Prote, as if we had put a tour package in us - a hotel and a transfer - in any of the hotels we had booked in Primorsko, we would have brought you there.
Hundreds of prices. The price of the tour package, which includes the services of the company, the price for travel, which does not include the services of the company - information about the price is also on our website.
Доброго дня, volodimir.d.
В нас на сайті написано наступне:
«Пропонуємо відпочинок на 6, 9, 12 та 15 ночей. До Ваших послуг детально прораховані пакетні ціни на готелі, що включають переїзд автобусом єврокласу до обраного курорту, проживання та харчування. Для ознайомлення з ними достатньо клікнути на назві курорту: Балчик, Албена, Кранево, Золоті піски, Святий Костянтин і Єлена, Обзор, Еленіте, Святий Влас, Сонячний берег, Несебр, Поморіє, Созопол, Дюни, Пріморско».
Тут не вказано, що ми продаємо автобусні квитки до Царево. Проте, якщо б Ви замовили в нас турпакет - готель та переїзд - в будь-який із запропонованих нами готелів в Пріморско, ми б, звичайно, Вас туди завезли.
Стосовно ціни. Є ціна турпакет, яка включає послуги фірми, є ціна за проїзд, яка не включає послуги фірми - інформація про це також є на нашому сайті.