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Travel agency review Алголь Туроператор (Lviv)

Travel agency is just wonderful !!!!

Author:
Date of purchase: 02 july 2016
Written: 14 july 2016
1.0
Travel agency: Алголь Туроператор (Lviv)
Service type: пакетный тур, оформление визы

This travel agency does not behave correctly with its customers!

I was going to the tour with acquaintances, but the embassy did not give me a visa. The travel agency initially said that it would return 100% of the funds within 3 days, but I still have not received them, but said that it will return only 50% (and more than 20 days have passed). I do not advise anyone to deal with this company! And what kind of company that does not deal with visas, although it takes 10 € for a visa.




Comments (2) leave a comment
аватар algol
algol

Dear pokormyak97!
The Consulate of Spain has provided you with an official document on the reason for the refusal, the text of which we are not authorized to publish on this forum. Although it should be noted that there is no fault of the tour operator Algol in this refusal - all other tourists in the group, the Spanish consulate opened visas.
The terms of application of penalties are clearly spelled out in the contract concluded between you and our Agent for travel services. Unfortunately, our foreign partners and their counterparties are reluctant to incur financial losses through the fault of tourists.
Sincerely, tour operator Algol.

Thu, 14 Jul 2016, 18:32
аватар pokormyak97
pokormyak97

Visas were not opened for all tourists, 2 more of my acquaintances were injured!
A normal company issues visas for its clients, not the way you do!
We do not have a letter agreement with Algel, which lists all these points. And we will demand all the funds from your travel agency.
We will sue in various instances, especially in court! We will not tolerate being robbed, as you like to do!

Thu, 14 Jul 2016, 22:37
аватар