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Travel agency review Алголь Туроператор (Lviv)

There are no worse leaders of the group

Author:
Date of purchase: 01 november 2018
Written: 03 january 2019
1.0
Travel agency: Алголь Туроператор (Lviv)
Service type: экскурсионный тур

We used the services of this travel agency - a two-day tour to Budapest for the New Year. The impression was not bad, in general, adequate value for money, and everything was fine until the head of the group Irina Serbenyuk forgot to pick us up from the place she indicated. We arrived in advance, she changed the meeting place at the last minute. On their own in a foreign city they reached a changed point, waited 2 hours. She just forgot about us and we did not take advantage of the tour, through which we went on this trip, having previously paid 20 E.

She did not provide any explanations or apologies after the incident. At the same time she refused to return the money. She behaved inappropriately, she got lost in her own lie, for some reason they forgot about us. After a night of clarifications with her and negotiations, Algol was returned to the office !!! 18 Є.

No one took into account our costs for the subway, roaming and the fact that an employee of Algol ruined the celebration of the New Year.

Such an organization of the trip and the boorish attitude of the employees of Algol is not worth a euro, not to mention the amount I spent on the New Year's tour.

For my money, they ruined the holiday, the mood, and got on my nerves.




Comments (2) leave a comment
аватар algol
algol

Dear Eugenia.

We are pleased that in your opinion the tour turned out to be excellent. Good words from tourists add strength to our work.

Now about the negatives you have left from the process of preparing documents and applying for a visa.
First of all, let me emphasize the fact that you booked a tour with our agent and received all the information from him, and not directly from us.

On our website, the tour program contains an exhaustive list of services included in the "Visa Support", and among these services, the tourist is not accompanied by a representative of the tour operator to the visa center. Absent for the reason that according to the rules of security of the visa center, I quote: "Accompanying people are not allowed in the Visa Application Center - friends, relatives, colleagues, etc., except when the presence of an escort is necessary (accompanying the elderly, disabled, children)."
Insurance. The original insurance policy is submitted to the visa center.
It is not a problem for us to issue an insurance policy, but it is impractical to send it across half the country when we send all other documents to our agents by e-mail. Therefore, in such cases, our agents draw up insurance policies themselves - accordingly, the insurance service is not ordered from us. In the document "Confirmation of the order" sent by us to the agent which contains the list of all services ordered by the agent for us from the tourist, the "Insurance" service is absent.

Amount in the bank account. At your request, we provide you with documentary evidence of timely informing us of the manager of the travel agency where you booked the tour, about the need to increase the amount in your bank account.

Sincerely, tour operator Algol.

Tue, 19 Jul 2016, 16:35
аватар _173318
_173318

Thanks for the answer. But, as you said, the visa center is not allowed escorts. So why when I went through another tour operator he had a representative at the Visa Center and then I just came and gave the prints, and he had already submitted my documents? Does this rule apply only to individual tour operators? If others provide such a service, then think about what you can do to not burden tourists.

Wed, 20 Jul 2016, 10:38
аватар