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Travel agency review Алголь Туроператор (Lviv)

a complaint

Author:
Date of purchase: 21 june 2016
Written: 26 june 2016
1.0
Travel agency: Алголь Туроператор (Lviv)
Service type: экскурсионный тур

Feel free to write on the forums. ale chomus my password (deciding options) do not take

I write straight here

maybe theft - not all read

your reputation will not suffer

I booked a tour for 21 chervnia-Legends of Bavaria-Munich and castles

18 chernya arrived at the agency Tour of Mukachevo infolist for confirmation of the tour by those!!!!!!! ta zmist!!!!!!!!

My meta bula is one - Munich and castles. In other places, I am Spodіvsya as it was indicated buti in the Residence and near the Neuschwanstein castle

when I got on the bus, I nursed 25 children!!!!!!!!!!!!!!!!!!!!!!! and I was awarded a new topic with a zmіstom CHILDREN'S TOUR. with another name

and a quick change at the sight of Munich.

There's only Neuschwanstein. but still not in view of the castle. about tse did not get ahead. What is the surcharge only for the Transfer.

Why was the program shortened?

bo meta її-castles of Munich and not ride the bus.....

Guided tours in such a way and seemed to lead a tour of the place oriented to children!

but now i was sold the whole tour

I want to grow up in Munich.

The distance is 160 km from Munich. that time on the road.

Tse vіdpovіdaє the name of the tour????????????????

far away at a part of the group, the bula was short, for the rahunok of which they passed an hour at Vidnі schob to cross the cordon

whose fault.??????????????????

but why did it come back to haunt others ?????

why didn’t they get ahead of me about changing the name of the tour. scho vіn childish and z skorochenni zmіstom??

confirmation-infolist. I think the Mukachevo agency has nothing to do with it ..

Why didn't they replace two of them! The locks are as it should be according to the contract. did they just speed it up?

if it is written, a replacement without changing the binding obligation of the service !!!!!!!!!!!!!!!!!!!!!!!!!!!!

why did the tour guide not give you a name??

Why is the theme of the tour Munich, but lively for 160 km one way ???

how can you sport the mood. don't change the meta

taking money.

I check for evidence.

I wrote in the questionnaire quickly - I'll write a scarga.

Many thanks to Yuri GORCHEVICH for professionalism. Vіn boov on high

Ale sho sho biti yakscho for example Marta Guk in the infolist told about one thing, and smist buv another

That Algol went crazy

This thought is not only mine. and who's the dearest also got into the whole tour.




Comments (3) leave a comment
аватар algol
algol

Dear trotter1798!
In response to your complaint, we would like to state the following.
On June 16, 2016, we sent an information letter to MKP "Excursions" at your request, namely on the tour "Legends of Bavaria: Munich and castles" with departure on June 21, 2016.
The program of the tour on our website www.algol.com.ua, which you read before purchasing the tour, on the third day states: "Accommodation in a hotel near Munich and overnight."
The information letter contains the tour program, completely identical to the program posted on the website www.algol.com.ua, as well as a list of hotels with the names of the group on the tour program, including the hotel "Gasthof Romischer Keller ***". In fact, it is located 160 km from Munich. However, this location did not impair the implementation of the tour program, given the hourly margin and travel to Munich by highway.
Your claim about the presence of children in the tourist group can not be accepted by us for the reason that, according to Ukrainian law, we have no right to discriminate against citizens on the basis of age, namely to limit their right to purchase tours.
Absolutely all the tours that were part of the paid tour program took place in full. Regarding additional excursions in Munich. The "Munich Residence" tour you signed up for has taken place. As for the trip to Neuschwanstein Castle, both the tour program on our website and the tour program in the newsletter on the fourth day stated: "We recommend a trip to the castle…" and nowhere does it say that this "trip" includes entrance tickets.
Regarding the stay in Vienna.
Due to the same location of hotels 160 km from Munich in the direction of Salzburg on the fifth day of the tour, the group arrived in Vienna earlier than the estimated time, previously completed all the planned program in Vienna, and therefore the group left the city earlier. I would like to note that both the tour program on our website and the tour program in the information letter states that “The tour programs indicate the approximate hour. The exact place and time of departure from the city, the beginning of excursions and additional program is announced by the group leader.

Thu, 30 Jun 2016, 15:39
аватар olyajan
olyajan

Dear algol! If the tour is for children, it is for CHILDREN, and we do not need to talk about restrictions and any discrediting on the basis of age. This is a common scam, when an adult is sent on a tour with a whole bus of children. Well, we are not "idiots" to consider your arguments balanced and correct.

Wed, 20 Sep 2017, 10:57
аватар olyajan
olyajan

Dear algol! If the tour is for children, it is for CHILDREN, and we do not need to talk about restrictions and any discrediting on the basis of age. This is a common scam when an adult man is sent on a tour with a whole bus of children. Well, we are not idiots to consider your arguments balanced and correct.

Wed, 20 Sep 2017, 13:57
аватар