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Author:
Date of purchase: 24 august 2017 Written: 29 august 2017 |
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Travel agency: Анга Тревел (Kyiv) Service type: экскурсионный тур |
"After Volyn" 24-27.08.2017. Good tour. It is a pity that the infrastructure is zero. Boarding house "Shatsky lakes" - a nightmare. It is not even necessary to describe. But the place is good, the hot water is there. Food on the tour - edible.
Elena didn't even understand the role of Olena's administrator. Can't connect two words, boring and unprofessional. At the border, made the wrong list of tourists, and the company could fly a hefty fine. Love asked me not to go far near the Tunnel, because everything is the same there, so there is nothing to watch. The genius of advertising! It is good that she was almost completely replaced by the guide Myroslava - a smart, experienced, energetic woman. He knows a lot, love his job. And although not all of her stories are interesting, and sometimes historically dubious, the impression is generally positive. Driver Alexander is competent, polite.
What is unpleasant: when they were already on the road, the bus was returned to Kyiv to pick up 2 women who were late and did not answer calls.
As a result, they spent more than 1-1.5 years on the bus, lost all the mornings that could be spent in nature, and did not rest after the night move. Instead of apologizing to the group, Olena apologized to the two on behalf of the company. I'm sorry, but it's unbelievable. The passenger, not the carrier, is responsible for late arrival at the point of departure. You didn't want noise and put the interests of 2 irresponsible tourists above the rights of the other 22, who had no problems with planning. This is outright disrespect.
The so-called "picnic" is actually a mini-party with vodka and a vulgar "entertainment" program in the dining room. To the amateur.
I liked the trip to Belarus the most. Thank you for showing us the Brest Fortress on the way back, although it was not in the program. Pleasantly. I would replace some objects of the excursion program, but this is subjective. In general, emotions and impressions are positive. I recommend!
I would like to thank you for organizing tours in Ukraine. It would be good if this direction continued to develop in our country together with the tourist infrastructure.
Pretty insightful comment...
Let's start from the opposite:
1. You can’t take a word. The ticket (voucher) must indicate what the tourist has paid for. In addition, it was necessary to conclude an AGREEMENT, which specifies all the essential conditions of the tour.
2. If you booked SINGLE accommodation, and settled in a double room with another vacationer, then either the travel agency deceived you, or the sanatorium deceived you (this is also not excluded, alas). When checking into a sanatorium, it was necessary to demand FROM THE TRAVEL COMPANY ..
Довольно показательный комментарий...
Начнём от обратного:
1. Верить на слово нельзя. В путёвке (ваучере) должно быть указано то, что турист оплатил. Помимо этого необходимо было заключить ДОГОВОР, где указаны все существенные условия тура.
2. Если Вы бронировали ОДНОМЕСТНОЕ размещение, а поселили в двухместный номер с другим отдыхающим, то либо Вас обманула турфирма, либо Вас обманул санаторий (такое тоже не исключается, увы). При заселении в санаторий необходимо было требовать ОТ ТУРФИРМЫ..
... fulfillment of obligations. Although, if you had 2-bed accommodation indicated on your ticket, then there’s really nothing to demand ...
3. Regarding the price. You paid for the tour at the price offered to you. Therefore, she arranged for you.
4. There is no INDIVIDUAL treatment in the sanatorium. The cost of a spa voucher includes accommodation, meals, basic (standard) spa treatment as prescribed by the doctor of the spa hotel based on the profile of the disease and individual indications.
... выполнения обязательств. Хотя, если у Вас в путёвке было указано 2-местное размещение, то и требовать собственно, нечего...
3. Что касается цены. Вы оплатили тур по предложенной Вам стоимости. Следовательно, она Вас устроила.
4. ИНДИВИДУАЛЬНОГО лечения в санатории не существует. В стоимость санаторно-курортной путёвки входит проживание, питание, базовое (стандартное) санаторно-курортное лечение по назначению врача санатория исходя из профиля заболевания и индивидуальных показаний.
In addition, in each sanatorium, additional procedures are provided at the request of the vacationer for a fee. It is impossible to book them in advance at a travel agency. Therefore, either you inattentively heard information about the services provided to you, wishful thinking, or you were deceived by the manager, pursuing the only goal - to sell you a ticket.
Moral: all the essential conditions of the tour must be obtained in the form of an agreement with the signature and seal of the company.
Помимо этого в каждом санатории предоставляются дополнительные процедуры по желанию отдыхающего за отдельную плату. Заказать их заранее в турфирме невозможно. Следовательно, либо Вы невнимательно услышали информацию о предоставляемых Вам услугах, выдав желаемое за действительное, либо Вас обманул менеджер, преследуя единственную цель - продать Вам путёвку.
Мораль: все существенные условия тура необходимо получить в виде договора с подписью и печатью фирмы.
I am the director of the travel agency Crimean tour operator "Fresh Wind" Yaremenko Alexander, I have been working since 1999, I want to refute the impudent slander of the author vas80. I have an order to receive money). I didn’t even see the tourist who bought this tour package. I understand that this agency is simply incompetent in our business.
Я директор турфирмы Крымский туроператор "Свежий ветер" Яременко Александр,работаю с 1999 года, хочу опровергнуть наглую клевету автора vas80.Данный турпакет на агентских условиях продала этому туристу турагенство "Рутения-М" Винница( агентский договор, счет на оплату данного турпакета, приходной ордер получение денег у меня в наличии).Туриста, который купил данный турпакет я даже в глаза не видел.Понимаю, я что данное агенство просто некомпетентно в нашем бизнесе.