Author:
Date of purchase: 24 august 2013 Written: 27 august 2013 |
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Travel agency: Анга Тревел (Kyiv) Service type: экскурсионный тур |
We booked an excursion on Independence Day to Sorochintsy from the Anga Travel company, they promised a bus with air conditioning, but they drove it without air conditioning, and even some kind of old one, it constantly stank of exhaust fumes. The guide, who is also a representative of the Anga travel company, could not organize a timely departure from Sorochentsy, as a result, we stood in the heat and waited for about an hour for the bus to arrive, but the biggest surprise awaited us in Mirgorod, because we just flew around Mirgorod for a guide, because they were late, but when everyone got on the bus to go home, it turned out that Anga Travel had not paid off with the carrier, and he refused to take us home, we still stood for about an hour, sorting out this situation, and when the nerves were at the limit and we were about to beat face to the representative of the company, the money was immediately found. Anga travel did not compensate for such great inconvenience. I will never use the services of the Travel Agency Anga Travel http://angatravel.com.ua/ again.
ANSWER: ANGATRAVEL ADMINISTRATION.
Yuri, thanks for the feedback, sorry for the inconvenience.
This happens extremely rarely. We ask for forgiveness for the fact that you involuntarily witnessed this conflict with the carrier for the poor quality of transport services. We are grateful for your feedback, as it complements the administrator's claims against the transport company.
ОТВЕТ: АДМИНИСТРАЦИЯ АНГАТРЕВЕЛ.
Юрий, спасибо за обратную связь, извините за неудобства.
Такое бывает крайне редко. Просим прошения за то, что Вы непроизвольно стали свидетелем этого конфликта с перевозчиком за некачественное предоставление транспортных услуг. Мы благодарны за Ваш отзыв, так как он дополняет претензии администратора к транспортной компании.
Your problems with the carrier should not have affected your customers, this is the work of the tour desk, they will agree on everything in advance and provide quality services, for which you get your rather considerable percentage. The service cost UAH 190 per person, there were 51 passengers = UAH 9690. the bus cost you 4500 UAH (this was found out during the showdown) minus the guide 500 hryvnia and even 1000 UAH for all sorts of expenses that I may not know about, the total profit from one bus is 3690 UAH, and there were 2 such buses for sure, or maybe even 3.
Ваши проблемы с перевозчиком не должны были отразится на ваших клиентах, в этом и заключается работа экскурсионного бюро, заранее обо всем договорится и оказать качественные услуги, за это вы и получаете свой довольно немалый процент. Услуга стоила 190 грн с человека, был 51 пассажир=9690 грн. автобус вам обошелся в 4500грн (это было выяснено в ходе разборок)минус экскурсовод гривен 500 и пусть еще 1000 грн на всякие расходы о которых я может не знаю, итого прибыль с одного автобуса 3690 грн, а таких автобусов было 2 точно, а может даже 3.