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Author:
Date of purchase: 29 december 2018 Written: 23 january 2019 |
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Travel agency: Анга Тревел (Kyiv) Service type: экскурсионный тур |
We decided to go to the mountains in Transcarpathia for the New Year. We chose Anga Travel after reading the reviews.
Tour "with friends in Transcarpathia"
Well, the confusion and terrible disorganization began even when paying for the tour, as they lost the receipt for payment, the cost changed, and so on.
When we arrived in Mukachevo, we had to wait 2 hours for the transfer, because the guide could not properly organize the collection of all tourists, and he generally told us that we could take a taxi and come ourselves. (and the transfer was included in the price)
When they did pick us up, they took us to the wrong hotel. To our indignation that we were already waiting and shaking in this fucking bus for 2 hours, the driver answered obscenely and that in general he was hired and our problems do not bother him.
Well, ok, we explained that we were in another place, and he reluctantly, but took us. A no less cool surprise was waiting on the spot: the forest fairy tale hotel was located on the top of a mountain, it was not possible to go down on your own without a car somewhere in civilization .... and as it turned out later, without a swearing driver - nowhere.
According to the plan of our tour, every day we had to have optional excursions or trips to the city (3-4 optional excursions per day). In fact, it turned out that the tour only provides for accommodation and some kind of food in the dining room, and if you really need the promised excursions - collect tourists yourself, persuade the only driver to take you somewhere and bargain with him about the fare, or go to hell .. ..
There were no promised entertainments, we had to look for our own activities, persuade the driver to take us somewhere, and listen to his complaints about us and about life.
On the fact of food, 3 breakfasts, lunches and dinners were paid. And we had to fight for them, because we missed dinner and breakfast on New Year's Eve and the next morning (since there was a banquet in the restaurant anyway), and in the dining room they seemed to be counted for us ... and we had to sit and calculate with the waiters and prove your rightness.
Oh yes, at the New Year's banquet, not all dishes were fresh, and we regretted eating them on the early New Year's morning
In general, the mood was spoiled completely and irrevocably.
Anga Travel did not organize a full-fledged declared vacation for us, but simply booked and paid for hotel accommodation.
As soon as the payment for the tour was credited to their account, they immediately forgot about us, it was impossible to get through to them, the phone simply did not rise.
Time goes by and they don't learn anything. We went with them several times, but the jambs of the organization were already just tired. Either they didn’t organize any Christmas dinner on the Christmas tour, then at the hotel in Vinnitsa they gave a single room with a one-and-a-half bed instead of a double room, then they gave such a disgusting minibus to the Buki Canyon that it was the last straw that overflowed the cup of our angelic patience. No more.
Вот время идет, а они ничему так и не учатся. Ездили с ними несколько раз, но косяки организации уже просто утомили. То в рождественском туре не организовали никакого рождественского ужина, то в гостинице в Виннице вместо двуспального номера дали односпальный с полуторной кроватью, то такой отвратительный микроавтобус дали в каньон Буки, что это стало последней каплей, переполнившей чашу нашего ангельского терпения. Больше ни-ни.
Time goes by and they don't learn anything. We went with them several times, but the jambs of the organization were already just tired. Either they didn’t organize any Christmas dinner on the Christmas tour, then at the hotel in Vinnitsa they gave a single room with a single bed instead of a double room, then they gave such a disgusting minibus to the Buki Canyon that it was the last straw that overflowed the cup of our angelic patience. No more.
Вот время идет, а они ничему так и не учатся. Ездили с ними несколько раз, но косяки организации уже просто утомили. То в рождественском туре не организовали никакого рождественского ужина, то в гостинице в Виннице вместо двуспального номера дали односпальный с полуторной кроватью, то такой отвратительный микроавтобус дали в каньон Буки, что это стало последней каплей, переполнившей чашу нашего ангельского терпения. Больше ни-ни.
I wanted to go to this one - I personally didn’t succeed with the railway and I went to Lviv with Anga Travel, but my friends went for Christmas. It was clearly written on the site that the tour was "without admin support" and without excursions (only optional) that are in the office or locally if the group is typed. It was just a package offer from the hotel for 3 meals a day. But the tour operator also organized an additional excursion to Mukachevo and a transfer to the hotel. Phones were all given in advance for contact with the hotel and with the driver and guide. My friends arrived satisfied - everything was normal! The guide in Mukachevo met them and organized everything. His phone number was on the flyer. They brought it to the hotel. They ordered a sauna and went to Velyatino (free of charge from the hotel by bus). Maybe you need to go on such tours with your company, and it was better to book excursions at the office.
When we go to a hotel in the mountains, we are aware of where we are going and why))) Deppo's comment - I see you have a grudge against ANGA Travel. I went with them 3 times, and I know that the guys are trying very hard and treat their work with love. Yes, the human factor is always present - but I trust them more than anyone else. I personally know Igor the general director (his phone number is on the site for force majeure) - when he is carrying a tour, it's just a fairy tale and a lot of positive. I wish you good travels and good emotions)))
Я хотела поехать в этот тут - у меня лично не получилось с жд и я поехала во Львов с Анга Тревел, но мои друзья ездили на Рождество. На сайте было четко написано что тур "без админ сопровождения" и без экскурсий (только факультативные) которые в офисе или поместу если группа наберется. Это было просто пакетное предложение от отеля на 3х разовом питании. Но туроператор организовал и доп экскурсию в Мукачево и трансфер в отель. Телефоны все были даны заранее для контакта и с отелем и с водителем и с экскурсоводом. Мои друзья приехали довольные - все было норм! Экскурсовод в Мукачево их встретил и все организовал. Его телефон был в инфолисте. В отель привезли. Сауну они заказывали, и ездили в Велятино (беспатно от отеля бусиком). Может нужно в такие туры своей компанией ездить, а Экскурсии лучше было заказывать в офисе. Когда едем в отель в горах то отдаем себе отчет куда едем и зачем))) Коммент deppo - вижу у вас зуб на АНГА Тревел. Я с ними раз 3 ездила, и знаю что ребята очень стараются, и относятся к своей работе с любовью. Да человеческий фактор всегда присутствует - но я им больше доверяю чем кому либо другому. Лично знаю Игоря ген директора (его телефон на сайте висит для форс мажоров) - когда он везет тур это просто сказка и море позитива. Желаю вам хороших путешествий и хороших эмоций)))
I wanted to go to this one - I personally didn’t succeed with the railway and I went to Lviv with Anga Travel, but my friends went for Christmas. It was clearly written on the site that the tour was "without admin support" and without excursions (only optional) that are in the office or locally if the group is typed. It was just a package offer from the hotel for 3 meals a day. But the tour operator also organized an additional excursion to Mukachevo and a transfer to the hotel. Phones were all given in advance for contact with the hotel and with the driver and guide. My friends arrived satisfied - everything was normal! The guide in Mukachevo met them and organized everything. His phone number was on the flyer. They brought it to the hotel. They ordered a sauna and went to Velyatino (free of charge from the hotel by bus). Maybe you need to go on such tours with your company, but it was better to book excursions at the office. When we go to a hotel in the mountains, we are aware of where we are going and why))) Deppo's comment - I see you have a grudge against ANGA Travel. I went with them 3 times, and I know that the guys are trying very hard, and treat their work with love. Yes, the human factor is always present - but I trust them more than anyone else. I personally know Igor the general director (his phone number is on the site for force majeure) - when he is carrying a tour, it's just a fairy tale and a lot of positive. I wish you good travels and good emotions)))
Я хотела поехать в этот тут - у меня лично не получилось с жд и я поехала во Львов с Анга Тревел, но мои друзья ездили на Рождество. На сайте было четко написано что тур "без админ сопровождения" и без экскурсий (только факультативные) которые в офисе или поместу если группа наберется. Это было просто пакетное предложение от отеля на 3х разовом питании. Но туроператор организовал и доп экскурсию в Мукачево и трансфер в отель. Телефоны все были даны заранее для контакта и с отелем и с водителем и с экскурсоводом. Мои друзья приехали довольные - все было норм! Экскурсовод в Мукачево их встретил и все организовал. Его телефон был в инфолисте. В отель привезли. Сауну они заказывали, и ездили в Велятино (беспатно от отеля бусиком). Может нужно в такие туры своей компанией ездить, а Экскурсии лучше было заказывать в офисе. Когда едем в отель в горах то отдаем себе отчет куда едем и зачем))) Коммент deppo - вижу у вас зуб на АНГА Тревел. Я с ними раз 3 ездила, и знаю что ребята очень стараются, и относятся к своей работе с любовью. Да человеческий фактор всегда присутствует - но я им больше доверяю чем кому либо другому. Лично знаю Игоря ген директора (его телефон на сайте висит для форс мажоров) - когда он везет тур это просто сказка и море позитива. Желаю вам хороших путешествий и хороших эмоций)))