Travel agency Apelsin-Novokosino insolent boors, sell tours to hotels that are under renovation. We arrived at the hotel where a buffet worked instead of a restaurant. 90% of the rooms are under renovation, there are bags of cement around, instead of service in a clean form, several dozen builders in dirty overalls, there was no guide, the hotel at the airport did not meet them themselves. And it's called "All Inclusive" 5 stars. After contacting them, they even refused to draw up an act to file a claim with the tour operator and generally do not give any checks or other documents confirming their payment. In the police, in the presence of witnesses, they said that they were seeing our family for the first time. Director Semyonova Natalya, as it turned out in the police, is an experienced fraudster, already has a criminal record for economic crimes. And also the police said that we are far from the first. They attract with their feigned politeness and fake discounts. Be careful.