It's not the writers who write the reviews, it's the tourists. Try it, it's inspiring!
Add a review now Remind me by e-mail ×

Travel agency review Аррива (Kyiv)

We quickly found a tour, quickly processed the documents. And it turned out an unforgettable and inexpensive journey

Author:
Date of purchase: 04 july 2018
Written: 24 july 2018
10.0
Travel agency: Аррива (Kyiv)
Service type: пакетный тур

I wanted cheap and comfortable. Thanks to the guys from "Arriva", the trip was a success! A wonderful country, fastidious people, an unusual salty sea... Rest well, thanks to Arriva's staff. Thank you for your patience and fast paperwork. I want more. With you!




Comments (2) leave a comment
аватар TurSalonSevastopol
TurSalonSevastopol

Hello. Sorry, I just saw your review. Of course, I would like to read only good things about my work, but everything happens in life, and negative things also happen in work.
Our work is connected from many components, the main of which is people, our colleagues who help us serve customers. Many of them are located in other cities; cooperate with us remotely. We do not always have the opportunity to control the quality of the work of our colleagues. And this is the main problem of such a remote service. Indeed, when asking a question to the meeting party, after each arrival of the client, we hear "Everything is in order, everyone was met, helped and escorted", but we do not see how it really is. Only feedback can help improve the solution of this issue. Unfortunately, you are not the first who complains about the meeting in Rostov, so we will definitely take into account your comments on the quality of work and communication with clients. Thank you. Anna

Tue, 14 Jun 2016, 15:15
аватар