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Author:
Date of purchase: 27 march 2015 Written: 07 may 2015 |
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Travel agency: Бизнес Визит (Zaporizhzhia) Service type: оформление загранпаспорта |
applied for a passport in February, the website says that a representative of the travel agency will meet me at OVIR, no one met me at the appointed time, they just called from the travel agency and said which office to go to .. so I was photographed at OVIR on March 27, the production time passports are 21 days old .. today is May 7, but it’s not there yet, so then believe the travel agency that it will be right on time ... my friends applied to another travel agency and have already received passports, although you submitted the documents a week later.
The hotel did not provide your operator Coral-Travel, and the agency does not have a direct contract with the hotel. Therefore, all your claims should be directed to Coral Travel, which should resolve your issue (of course, through your company). And it was Coral Travel who confirmed the booking to your company, and then did not fulfill the terms of the Agreement.
Отель не предоставил Ваш оператор Корал-Тревел, а агентство не имеет прямого договора с отелем. Поэтому все ваши претензии должны быть направлены именно в Корал-Тревел, который и должен решать Ваш вопрос (конечно же через вашу фирму). И именно Корал Тревел подтвердил бронирование вашей фирме, а потом не выполнил условия Договора.