May rest and road to Bulgaria

Dear author nvl608085

We, the employees of the Valen-Tour travel agency, having read your review of a holiday in Bulgaria, allegedly carried out through our company, were sincerely surprised by such information and decided to write our review on your review.
Firstly, I would like to note that the travel agency "Valen-Tour" exists in the tourism market for more than 10 years and during all this time we have not sent a single bus to Bulgaria, we have not accompanied, and even more so, we have not landed tourists, since in each the bus has an accompanying guide from the tour operator.
Secondly, we have never worked with the Welt tour operator and learned about its existence from your review. Thank you very much for this information.
As for the managers of Valen-Tour (4 people, as you write), who made such an indelible impression on you, then Valen-Tour is a very respected, but small company with only 2 managers and a director. And if you really got to know them, you would be surprised how nice people they are. By the way, you didn’t even tell the gender of the so-called “Valen-Tour” managers, so you could add a photo, at least it would be interesting for us to look at them.

And in conclusion, dear author, I would like to wish: before slandering the company, you would first check the information about it - what the company does, who works in it. It's even funny to read. By the way, if you have any claims against the company, it is much easier to resolve all issues directly through the director of the company.

Dear vacationers! When planning your vacation - BEWARE OF THE ABOVE REVIEWS!!! Don't trust them, check the information yourself!

Sincerely, Director of the TF "Valen-Tour"

The history of our trip has its interesting continuation. We inform readers of the following.
After the publication of a critical commentary on our review on the TOUR PRAVDA website, we received a call from a woman who introduced herself as Valentina Vasilievna, director of the Valen-Tour shopping mall. She claimed that Leonid was not their employee, but guessed who it might be. She asked me to send photos and said that she would figure everything out. No problems. We sent our clarifications to her in the form of an extended review. There he is.
“Dear Valentina Vasilievna!
We did not claim that we had purchased tickets for a tour to Bulgaria (from 04/29/2012) in your travel agency. Yes, and the bus was Bulgarian with an exit point from Kharkov and transit through Dnepropetrovsk, Zaporozhye, Nikolaev and Odessa, where new members joined the group, both tourists and travel agency managers. Including there were several people from Nikolaev. After they appeared, the bus went to the Nikolaev hotel. There, under the pretext of refueling the bus, almost the entire group was dropped off, as was said for 20-30 minutes. However, the bus with several people who sat down in Nikolaev left for as much as 2.5 hours. Of course, at that time we did not focus on who these people were. After the bus returned to the hotel, the further road to Bulgaria took place in a drunkenness of travel agency managers, which is about 50% of the group. Yes, God bless them, in the end, these people probably tuned in to a "working vacation."
The way back was even worse. Not only was there a booze with the same composition almost all the way, but profanity and numerous stops under the pretext of "impatient" were also added. Upon arrival in Nikolaev, your city dweller took charge of the bus movement, who directed the bus to the office of the Valen-Tour company, near which he called himself a regional representative (I think his name is Leonid, but we won’t say for sure) !!! We provide a photo of the company's office from the bus window and a photo of Leonid. Near the office, the bus stood for a while. According to Leonid, some representative of the firm was expected. Naturally, we assumed that it was a representative of the Valen-Tour company! His photo is also provided. After the arrival of the representative and his two escorts, men of a fairly strong physique, Leonid directed the bus again to the Nikolaev Hotel. Try to guess what happened next? Correctly. Everyone was asked to get off the bus under the pretext of refueling. We, 4 people, refused to go out. In addition to the four of us, of course, Leonid, a representative of the company, and two of his companions (we do not know their names) remained on the bus. The bus wandered around the city for 30-40 minutes, drove past several gas stations and finally arrived at some kind of ATP (there is a video recording of the empty passenger compartment of the bus on the way to the ATP). ATP photo is also available. The bus, in fact, was refueled, but at that time some strange negotiations were taking place between Leonid and the representative of the company. We provide photos. Apparently, some personal affairs of Leonid and the people accompanying him were decided at the expense of tourists.
Naturally, we have witnesses to all this disgrace.
On the TOUR PRAVDA website, we saw a response from your company's employees to our review, where Valen-Tour accuses us of slander. Therefore, in order to clarify the situation, we tell you everything in sufficient detail. And they check the information about the company: the tax office, the investigating authorities, the prosecutor's office. We do not need to check the information, because there are competent authorities for this.
Perhaps there was some kind of misunderstanding, and Leonid is not the manager of your company, but the question arises why the meeting was held near your office. Apparently, you, as the director, need to figure it all out. » This letter was sent to the Valen-Tour office on June 7, 2012.
After a week and a half of silence, we received a call from a travel agency in Dnepropetrovsk

After a week and a half of silence, we received a call from a travel agency in Dnepropetrovsk, where we purchased tickets for this tour and were informed that a certain Leonid demanded that they put pressure on their tourists, i.e. on us, and that we should remove our review from the TOUR PRAVDA website. The travel agency correctly explained to him that tourists are independent persons and have no claims against them (the travel agency). After that, we called Valentina Vasilievna. In the end, it was Valen-Tour who accused us of slander, although we told the truth. In turn, Valentina Vasilievna said that Leonid would call us now and explain everything. He actually called. But instead of simply apologizing for his actions, he tried to threaten us with prosecution, and not from his side, but from the side of Valen-Tour. He said that he was not an employee of Valen-Tour, but when asked where he worked, he replied that it did not matter. He suggested that we apologize to Valen-Tour and then they would remove their comment on our review on the TOUR PRAVDA website. In a further telephone discussion, he asked us the question, what are we striving for? And immediately after that he referred to a call on the second line and disappeared. We hope that he disappeared from our lives forever. But, nevertheless, we will answer his question. Everything is very simple - rudeness, vulgarity and impunity for the actions of individual representatives of our society got tired. I want normal, civilized and mutually respectful relations between even strangers.
Sincerely, to all readers.

Were on this tour. Half of the bus actually spent the way there and back in a drunken stupor. It is also true that the bus in Nikolaev left somewhere for a long time. There, for 2-3 hours, and when they returned from Bulgaria - for about an hour. In Nikolaev on the way back from Bulgaria we stopped 2 times: 1-near Valen-tour, 2-near the hotel "Nikolaev". I remember that someone was expected near Valen-tour. Some man demanded that Leni stop this disgrace, and then barked in the bus at drunkenness that they got everyone. By the way, they got the truth. After that, we drove on quietly.
Rest in the spring turned out to be very good. But the road there and back was still the same.
The author of the review correctly wrote - you need to respect each other.

I would like to add to the above. Since the situation is extraordinary, I invite everyone to participate in the discussion and express their opinion.