They do not value customers, do not fulfill their obligations, deceive with the conditions of the tour package. H

Tour to Dombay. In short, the company is not trustworthy. Low level customer service. In the event of a state of emergency Garkavenko Natalya, instead of taking responsibility and solving the problem, simply turned off the phone and did not answer calls. I still assume that some of the problems were caused by the poor organization of the tour, and not by Natalia's malicious intent, but the level of solving the problems that arose is below any estimates. As a result, there were bad impressions both from the Vivat Russia company itself and from the Mountain Tops hotel, in which Natalia settled us. Everyone we traveled with shared our displeasure. A group from the rembaza was even going to write to the local (Yeisk) newspaper.

Now in more detail: I didn’t know about this site yet (otherwise I would definitely have listened to the reviews about Vivat Russia and would not have used their services), so the choice was dictated rather by the location of the travel agency’s office.

The ticket included and stated:

Travel to Dombay and back on a comfortable bus.

2. Two-day accommodation at the Mountain Peaks hotel with breakfast and dinner.

3. Excursion to the Teberdinsky reserve. Excursion around Dombai itself.

In words, there was a promise to visit the hot springs.

As a result, it was provided:

1. Instead of a comfortable bus, we took a minibus, which took us not from the city center, as agreed, but from the outskirts. The driver Igor, judging by our conversations with him, was himself dissatisfied with the cooperation with Natalia. He was not paid for our excursions, and the impressions of the hotel did not differ from ours. He was excited to work with her.

2. The hotel was terrible. Firstly, having arrived at seven in the morning, we stood on the street for another half an hour - the hotel was under conservation, and the watchman was just sleeping and did not react to the noise from outside. It was quite cool and "fresh" outside.

Finally, when we got inside, we felt all the same coolness and "freshness" of a cheerful morning - the heating did not work)) We were settled on the eighth floor, without hot water, with the heating not working, breakfast was not provided upon arrival (they had not yet hired cooks). I must say that in the future hot water appeared (despite the brown tint, this was a plus), but there were problems with heating for the next two days. As it was possible to find out from the administration, the boiler house was in an emergency condition and could not cope with the heating of the hotel. I especially feel sorry for the elderly women from Yeysk, who traveled on a tour with us - if we could still somehow warm up and endure the night, then it was really hard for them to sleep in jackets and shoes (in the morning we shared our impressions of spending the night). I hope they didn't get sick after the trip. We were placed on the eighth floor. The rooms were shabby, the TV didn't work, the elevator broke down from time to time.

From Natalia's side, it was necessary to check the condition of the hotel and warn about our arrival in advance. A big minus in the organization or a disregard approach.

3. Excursions were constantly postponed and rescheduled. Natalia on the first day refused to talk and turned off the phone. We managed to get through to the second one in the morning, but the answer to the question about the agreed excursions was given: "You have a "free" day today, the driver will bring you to the reserve on the way back." To the logical question of the reasons for such a mess and compensation, our dear tour operator was rude and hung up. The driver was not aware of any excursions, we naturally did not stop by the reserve and hot springs.

Naturally, vacationers did not leave everything to chance, organized themselves and, having spent additional money on top of those spent on a ticket, were able to organize leisure themselves.

But, after all this, the question arises: why do we need such a travel agency that is not responsible for its obligations, cannot solve the emergencies that have arisen, refuses to compensate for the inconvenience caused by boorishly treating customers?

Natalia, you will surely read the review, I saw your comments here. So, good advice to you - the most expensive thing in business is not to grab money and run away, as you did, but reputation. And your reputation is getting worse and worse.

For tourists and vacationers: Do not use the services of this company. And if you have already been deceived - feel free to submit to Rospotrebnadzor It is not necessary to look for examples for this company for a long time - http://www.samosud.org/case_408588484 and there will be more.

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