Travel agency review Всесвіт-Тур (Poltava)

Terribly unorganized travel agency!

Author:
Date of purchase: 15 july 2015
Written: 24 july 2015
1.0
Travel agency: Всесвіт-Тур (Poltava)
Service type: другие услуги

We are very disappointed with the services of this travel agency! Everything was agreed, places, date, time, place. We were supposed to leave at 21.00, at 17.00 they called us and informed us that the departure was at 19.00. My husband was at work at 18.00, despite the fact that I called the day before and asked if there were any changes. the girl from the travel agency said that she didn’t care that they asked for leave from work and were at 19.00, otherwise they would leave without us and hung up. It turns out they knew about the departure time for two days, but for some reason they could not call. When we arrived, it turned out that not everyone called back and had to wait another hour. The seats did not match at all as the bus was bigger. The bus stopped only three times in 12 hours, although they promised to stop every 2.5 hours. There were a lot of kids on the bus! Once the driver stopped at all over the road and people with children climbed into the grass in the dew. The travel agency said ask the driver for the number and call back to agree when to go back, the driver said in response, call the travel agency. They constantly confused our numbers, they said that they could not get through, but not a single call was received. I had to call myself. The girl says the bus is pulling up, get out, we were waiting for him on the road for an hour. Several times the driver drove the wrong way, then returned. Places did not match back, as they also took away people who stopped two weeks ago. The bus did not stop for 4 hours, we had to ask to stop, as we were traveling with a child. One stop was 40 minutes in the heat, people were already asking to go further. Everything is so horribly unorganized. Spoiled the mood. Not only did they not apologize for the inconvenience, but they were also rude all the time. I will never travel with this travel agency again and do not advise you!




Comments (2) leave a comment
аватар xoxloff-alex87
xoxloff-alex87

Hello! I'm just shocked by this travel agency, my wife and I used their services twice and were not satisfied both times! she will be released only the next day, and for today she can put us in her room. Of course, we had to wander around the village for two hours and look for a place to live. BUT the second time surprised us completely. They called us at 17.00 and said that the check-out was not at 19.00, but two hours earlier, and to all our indignations they answered us that they were not interested in our problems. When we arrived at the place of departure, we had to wait more than an hour for those whom they could not get through. They drove us instead of the promised 10 hours 12 with only three stops, two of which were in the field. On the way back, some people were put in the places of those who were returning after a two-week rest, and the driver replied to all the indignation that anyone who doesn’t like it can stay here and for the fact that we are indignant, he will not stop us. In general, this way you can write for a very long time about the stupidity and rudeness of the robots of this travel agency. The agency is very unreliable therefore I do not advise you to contact them !!!!!!!!!!!!!!!

Mon, 27 Jul 2015, 13:52
аватар lazachk88
lazachk88

A very good company, we have been using its services for many years, we used to go to Fedotov Spit, everything was always well organized, we usually go for 10 days, and there are always places on the bus as written in the contract. This year in July, we went to Skadovsk, the same everything was very good. The girls in the travel agency are very attentive and tell everything as it really is. I highly recommend this tour company to everyone.

Fri, 07 Aug 2015, 20:17
аватар