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Travel agency review Відпочинок на всі 100% (Kharkiv)

It's just awful !!!

Author:

Date of purchase: 13 october 2018
Written: 13 october 2018

1.0

Travel agency: Відпочинок на всі 100% (Kharkiv)
Service type: экскурсионный тур

We used the services 2 times !!! And both are disgusting !!! We went with a child. CALLING THE COMPANY AND Clarifying IMMEDIATELY !!! What a child is traveling with us and what age the "cute" girls said that he can go with us without any problems without payment and without providing a seat. When, upon landing, the guide checked us out without any problems, she said where our seats were and also clarified the fact that we were with a child. But when we got on the bus and took our seats. . . some driver opened his mouth and started yelling at us about the fact that we do not comply with the rules of transportation and blah blah blah. . . And how do we present it. The fact that we were not warned about this and we clarified that he did not want to listen. The second time was a grandmother with a child. When booking 2 seats (grandmother + child), they repeated 3 times that with a small child !!! When landing, the guide gives 1 seat at the window separately, the second on the other row in the Mercedes Sprinter minibus. ?????????????? How to go ??? To which he replies. . . . places are distributed and I don’t know anything. . . Maybe someone will change ?? ask. . . . Naturally, everyone travels in pairs and no one is interested. .. If I didn’t go at the request of a child who loves travel very much. . . send and go. I have a question for the travel agency staff. . . how do you allocate seats ??? Is it really so difficult to take into account that a child is traveling with an adult and they cannot be seated ??? Why should the child and I spoil our mood and listen to the driver swearing. It's so hard to say that you need to take a ticket ??? We would buy it and drive without problems, and not listen to the driver's tantrums.

Comments (2) leave a comment

turist_ua

Good afternoon, Anna!
Thank you for your feedback!
After your feedback, our manager contacted you and resolved this situation.
We sincerely apologize for the behavior of the driver, we no longer cooperate with him!
We also know that you then also went on another of our trips, which you liked!
We are waiting for new reviews with positive emotions and impressions!
With uv.
Team "Rest on one hundred percent"!

Fri, 11 Jan 2019, 10:20

turist_ua

Fri, 11 Jan 2019, 12:20

Travel agency review Відпочинок на всі 100% (Kharkiv)

It's just awful !!!

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