|
Author:
Date of purchase: 31 december 2019 Written: 03 january 2020 |
|
Travel agency: Відпочинок на всі 100% (Kharkiv) Service type: экскурсионный тур |
I want to leave a review of a trip to Kamyanets-Podilsky for the New Year from 12/29/2019 to 01/02/2020. The organization of the tour is top notch. Everything is on time, accurate and on schedule. The hotel is excellent, the excursions are interesting, the guide Galina is always in touch. And this is not surprising, because I buy tours from "Rest for all 100" not for the first time and not for the first year (I have been traveling with them around Ukraine for more than 6 years). Something else was surprising. Namely, the unprofessional attitude towards the client of the manager of the Kharkov office. When buying a tour on November 14, I asked the manager Karina to make a note that the side seats on the train do not suit me, because. sore back. The manager assured me with an oath that the side seat was excluded and made a note on her copy of the contract. Imagine my surprise and indignation when, on 02.01, when boarding the train, I found that I had a side seat. Those. having 49 days left to buy a ticket, having a note in the contract about the impossibility of riding on a side seat, the manager neglected my interests as a client. And, if there were no other tickets, then the manager should have warned me about this, perhaps I myself could buy a ticket. And so, what happened as a result: some employees make excellent tours, advertising, select guides, and this is all at a high level. And other employees * eat all this work with a disregard for the client. But nothing can be changed, except for my attitude to the travel agency "Rest for all 100" and I am very sorry that the changes are for the worse. Conclusion: in the Kharkiv office of "Rest for 100", the attitude towards the client is in the style of "we fuck you", so future travelers, be prepared for this. The impression of a wonderful trip is absolutely spoiled by the disregard of the company's employees.
P.S. I phoned the manager Karina, through whom I ordered the tour and received an explanation that the development department, which is engaged in the purchase of tickets, did not take into account the information that Karina gave him. Apparently, the duties of the manager do not include accompanying the client until the end of the trip, and the duties of the development department employees do not include taking into account the wishes of the client.
And yes, a woman lived in the room with me, who was also sworn assured that there would be no side seat on the train. But, nevertheless, she also, like me, had a ticket for a side seat. And yes, no one warned her either. So the situation is clearly not random, but put on stream: “we take whatever tickets we have, distribute them to customers, and then let them figure it out themselves.”
Dear travelers! the denial of a visa at the embassy unfortunately depends on many factors, such as not answering the work phone provided in the certificate of employment, not answering the personal phone when they call from the embassy, lack of real reasons for returning to their homeland after the trip, not enough money in the bank account, insufficient money for a trip for everyday stay, lack of movable and immovable property in the country of residence, and others. in case of a refusal, the company always makes a compromise and helps to solve the problem with the refusal to the extent possible, for example, it offers the traveler to apply again without paying for the services of the company again. visa issuance times are also regulated by the consulate and not by the travel agency. Valdi Tour has been in existence and has been successfully developing for more than 10 years, and experience in the field of tourism allows us to assert that an incorrectly executed package of documents for a visa is categorically excluded, since the percentage of visas issued at the embassy is much higher than refusals. but unfortunately, in general, only indignant tourists write reviews, and people who are satisfied with the service and satisfied with the services provided simply continue to contact and travel with pleasure, because dreams come true with Valdi Tour!
Уважаемые путешественники! отказ в визе в посольстве к сожалению зависит от множества факторов, таких как неответ на рабочий телефон, предоставленный в справке с места работы, неответ на личный телефон, когда звонят с посольства, отсутствие реальных причин для возвращения на родину после поездки, недостаточно денег на банковском счету, недостаточное количество денег для поездки для каждодневного пребывания, отсутствие движимого и недвижимого имущества в стране проживания и другие. в случае отказа фирма всегда идет на компромисс и помогает решить проблему с отказом в мере возможностей, например предлагает путешественнику подать документы снова, не оплачивая услуги фирмы повторно. сроки выдачи виз также регламентируются консульством, а не турагентсвом. фирма Валди Тур существует и успешно развивается уже более 10 лет и опыт работы в сфере туризма позволяет нам утверждать, что неверно оформленный пакет документов на визу категорически исключен, так как процент выхода виз в посольстве намного выше, нежели отказов. но к сожалению, в основном, отзывы пишут только возмущенные туристы, а довольные обслуживанием и удовлетворенные предоставленными услугами люди просто продолжают обращаться и путешевствовать с удовольствием, потому что с валди Тур мечты сбываются!