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Author:
Date of purchase: 08 may 2018 Written: 12 april 2019 |
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Travel agency: Відпочинок на всі 100% (Kharkiv) Service type: экскурсионный тур |
We bought a tour to Krivoy Rog in advance on 05/08/2018 - they asked for 2 lower places in the reserved seat, they wanted to pick up tickets at the office, because Wi-Fi did not work in our apartment building due to the repair of the Internet. They called back to the travel agency, reminded me about tickets. As a result, an employee of the travel agency Aksiniya brought the tickets in an envelope to the first platform before the train left. Without opening the envelope, I asked - is everything all right?!!!! I was told everything was as you asked. And Aksiniya left at a rapid pace. Conclusion - they brought us tickets to the upper shelves of the reserved seat and in different cars. I had to personally negotiate to switch places! And tell me why do I need this hemorrhoids, and even at the very beginning of the journey? We did not descend into the promised mine. And to the canyon too .... The whole excursion was pulled out again by the professional guide YUGOKA Vladimir! Thanks to him, emotions brightened up .... And there are huge claims against the company .... What does it have to do with when you start complaining to them - they answer that they don’t hold on to “YOU” and hint that they say you can ride with whoever you want. A COMPANY THAT DOES NOT LOVE ITS CUSTOMERS should not exist for a long time!!!!
One gets the impression, Edik, that either you have confused us with someone, or you have very contradictory and implausible information about that situation.
What kind of dismissive behavior on our part towards your employees has been observed? As far as I remember, the bus was open throughout the day, and any of the tourists, both adults and children, could be in it. And we did not leave our child on the bus for the whole day, that's for sure.
As for the food - we did not wash anyone, an absolute lie.
Складывается впечатление,Эдик,что либо вы нас с кем-то перепутали,либо у вас очень противоречивые и неправдоподобные сведения о той ситуации.
Какое пренебрежительное поведение с нашей стороны по отношению к вашим сотрудникам было замечено? Насколько я помню,автобус на протяжении дня был открыт,и находится мог в нем любой из туристов,как взрослый,так и ребенок.И своего ребенка мы не оставляли в автобусе на целый день,это уж точно.
По поводу еды - никого мы не вымытывали,абсолютная ложь.
On the day of departure, no one, neither the hotel director nor your representative, approached us and asked for nothing of the kind. This is a fact. The whole situation really happened as described by me, and not as it was told to you. And even more so, we did not communicate with anyone on any "slang".
I get the impression that your information is completely "turned inside out". It is a pity that our travel agencies rarely admit their incorrect attitude towards their tourists.
В день отъезда никто,ни директор гостиницы,ни ваш представитель к нам не подходил и ни о чем подобном не просил.Это факт. Вся ситуация действительно произошла так как описанно мной,а не так как ее рассказали вам.И уж тем более ни на каком "слэнге" мы ни с кем не общались.
У меня складывается впечатление,что у вас информация полностью "вывернутая наизнанку". Жаль,что наши турфирмы,мало когда признают свое некорректное отношение к своим туристам.
We are sorry to hear that there is so much conflicting information regarding this situation. We are made aware of these incidents by partners, team leaders and staff involved in working with the group. Our information was presented in just such a motivational kurtosis. Unfortunately, it is quite difficult to restore the truth after a while, but in this tour both the head and the director of the hotel were marked by internal penalties, “without discrimination” at that time.
Нам очень жаль, что информация о данной ситуации кардинально расходится. Нас ставят в известность о данных происшествиях партнеры, руководители групп и персонал, задействованный в работе с группой. Наша информация была представлена именно в такой мотивации эксцесса. К сожалению, восстановить истину спустя время достаточно тяжело, но в данном туре и руководитель и директор отеля были отмечены внутренними штрафными санкциями, «без разберательст» на тот момент.
Travel agencies admit their mistakes and work with their staff and nuances on tours, sorry that this is not happening publicly using the "guillotine".
Турфирмы признают свои ошибки и работают со своим персоналом и нюансами по турам, извините, что это происходит не публично с использованием «гильотины».
Somehow you take it literally. Nobody wanted your guillotine. The review was written in order to draw your company's attention to the choice of hotels and actions, or rather inaction, of your employees in non-standard situations.
We are also sincerely sorry that the information about the incident is radically different. From which, I think, both you and our project have drawn certain conclusions for yourself.
All the best.
Как-то вы буквально воспринимаете описанное. Никому ваша гильотина не нужна была. Отзыв писался для того чтобы обратить внимание вашей фирмы к выбору гостиниц и действиям,вернее бездействием,ваших сотрудников в нестандартных ситуациях.
Нам тоже искренне жаль,что информация об инциденте кардинально разная. Из чего,я думаю,и вы, и наш проект,сделали определенные для себя выводы.
Всех благ.