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Date of purchase: 12 may 2016 Written: 29 may 2016 |
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Travel agency: Відпочинок на всі 100% (Kharkiv) Service type: пакетный тур, экскурсионный тур |
A disgusting travel agency that I will never contact again, nor recommend to my friends or even my enemies. At first everything was very even nothing. Within a month, we booked two tours to Western Ukraine (Lviv, Kamenetz-Podolsky, Khotyn, etc.) by phone for May 2016, the next day we paid the full amount and signed the contract. On this, in fact, the positive emotions ended and the twitching began. We received train tickets the day before the trip (although they promised three days in advance), but this is still tolerable, there were holidays, everything can be understood. They barely asked for an infolist by e-mail (damn, is it really so difficult to send a piece of paper to the post office ?!) But the apogee of our trip was that upon arrival in Lviv, it turned out that there were no places for an excursion to Kamianets-Podilskyi. The representative of the host TA in Lviv (a young girl no more than 18 years old), turning pale from nervous overexertion, offered us to replace the CP with tours in Transcarpathia, but there was nothing suitable for us. Also, there was some garbage with the hotel room, either they didn’t book it, or something else. After an hour of hassle, our issue, thank God, was resolved. But by no means the competence of our tour operators. It’s just that one couple at the last moment refused to go to the CP (we learned about this only on the day of the tour itself from the guide, although we were told for a long time that the girl just looked at the wrong lists).
In general, it was very unpleasant and there was a feeling that we were stupidly stabbed.
It is a pity that your vacation was spoiled, but sometimes it happens that due to the limited budget of tourists, you have to select the appropriate hotel, perhaps not a VIP level, but quite decent and corresponding to its price. Always make sure you prioritize before you travel. Unfortunately, it is not possible to save money and fly to a luxury hotel in the high season at the same time. And besides, an experienced travel agent will never “impose” his opinion on tourists, taking responsibility for choosing a hotel, usually this is a deliberate and balanced decision by the tourists themselves. For 10 years of experience in tourism, for the first time I see such groundless accusations against me, it’s a pity that it is the travel agent who is insulted for the incompetence of the staff and dissatisfaction with the hotel, and even after they asked him for the maximum discount!
Очень жаль, что ваш отдых был испорчен, но порой бывает так, что из-за ограниченного бюджета туристов приходится подбирать соответствующий отель, возможно не VIP уровня, но вполне приличный и сообветствующей своей цене. Нужно перед поездкой всегда правильно расставить приоритеты. К сожалению, не возможно сэкономить деньги и одновременно полететь в отель люкс уровня в высокий сезон. И к тому же опытный турагент никогда не станет "навязывать" свое мнение туристам, беря на себя ответственность за выбор отеля, обычно это обдуманное и взвешенное решение самих туристов. За 10 летний опыт в туризме первый раз вижу такие беспочвенные обвинения в свой адрес, жаль, что за некомпетентность персонала и недовольства отелем оскорбляют именно турагента, да еще после того, как выпросили у него максимальную скидку!