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Travel agency review Гал-Круиз (Lviv)

It is better not to know about such a tour operator !!!!!!!!!!!!!!!!!!

Author:
Date of purchase: 15 august 2016
Written: 05 september 2016
1.0
Travel agency: Гал-Круиз (Lviv)
Service type: пакетный тур

Used the services of "Gal-Cruise" from 15.08 to 25.08.16 tour "All at sea to Greece". Even when leaving Lviv, the Neoplan bus had a broken air conditioner, and since we left at 7 in the morning, we didn’t know about such a horror. Accompanying in both directions - Vova did not notify us of the breakdown, and you cannot tell in which pot of boiling water we were traveling with the children - AND THIS IS 32 HOURS ON THE ROAD!!!!!! Throughout the journey, the escort answered all our appeals with great favor and with an air of "how you all got me." For the whole journey, we were shown only one film, but there was no more. We learned about the sights of countries and cities when everyone had already passed. The main thing is that on the way back, because of someone's greed, we could not even get to the Romanian border - we ran out of gas and we stopped five times so that the driver would fill in gasoline a hundred grams! SAVING!!!!!




Comments (5) leave a comment
аватар gal-cruise1
gal-cruise1

Hello! Thank you for using the services of our company.
We apologize for the unpleasant nuances that arose during the trip.
But in general we want to give an explanation based on your feedback.
If you take more specifically, such as air conditioning, as far as we know, he came to a technical malfunction on the road, after crossing the border, so its malfunction, before the trip should not be written, because it is not true and looks like slander. As soon as we learned about the breakdown, another bus was provided to your group (on the way back). Of course, we are very sorry for this incident, but, unfortunately, the equipment, like everything else in the world, tends to break, although our drivers and mechanics always monitor the buses entrusted to them and always maintain proper technical condition and each bus before leaving the park inspection. .
Since this is not a "tourist tour", but a "charter flight", the option of which includes only "steward" and not "tourist guide", so the duties of steward Vladimir does not include entertainment, including movie rentals and stories about all monuments. slaughterhouses of countries and cities passing the charter bus. If he does something like that and it is purely his initiative.
At the expense of the return journey, what kind of "greed" is it? According to your words "… we couldn't even reach the Romanian border…" there is a casual question of apology, and how did you return to Ukraine? We can't understand your statement, and it's like slander again.
As for stops, the driver has the right, and we even insist, to make technical stops (including refueling) in the amount he deems necessary, this is done for the benefit of passengers and prevents all kinds of major malfunctions and fuel shortages that can shift the tour schedule and cause dissatisfaction among tourists. We never try to save on anything, we always provide services in full and in accordance with the tour program, and we are always happy to accept constructive criticism, because it helps to make the service better in any type of service.

Thank you for your feedback and we look forward to your understanding.
Sincerely yours, Gal Cruise Tour Operator!

Wed, 07 Sep 2016, 11:29
аватар KSENA15
KSENA15

(Since this is not a "tour" but a "charter flight", the option of which includes only a "steward" and not a "tour guide" ..) - in response to your excuses I can say that the "steward" seems to be an extra staff unit in your company, because he did NOTHING, and HAD to provide comfort throughout the route! I can not even imagine that yours is his duty !! ??? We need to change diapers, or what? Why an attendant if he does NOTHING ?????? But when there were technical moments with the bus (ended), he did not say a word to us, did not calm down, and this is his DIRECT DUTY! Such an important role could be played by the driver!
"At the expense of the return journey, what kind of" greed "is it?
According to your words "… we couldn't even reach the Romanian border…" there is a casual question of apology, but how did you return to Ukraine? " .. the inability to start the bus, and it's about 5 times - is it normal ????? Yes, we drove, but lost about 2 hours on the road! And at such long distances, and we are also tired of "comfortable" bus, and every minute was already torture for us, especially when everything is done secretly without a NORMAL warning of passengers !! In addition, some passengers due to these "technical breakdowns" were late for their trains after returning to Lviv. claim!

So what provocations are we talking about? I hope you will recover and people will want to contact you again!

Thu, 08 Sep 2016, 09:22
аватар TinaUK
TinaUK

On August 16 we returned from Greece by the same bus, again with a broken air conditioner. Gal Cruise, why didn't we replace the bus then, if we already knew about the breakdown?

Fri, 09 Sep 2016, 21:00
аватар gal-cruise1
gal-cruise1

KSENA15, We have given you an explanation of all aspects of the trip. As you can see, you are well versed in the job description of stewards and do not need further clarification.
We emphasize that once again in the info sheet the time of arrival at both ends of the instructions is approximate, so it was worth thinking about all the transfers in advance and make an hour's reserve.
Thank you again for your feedback and we look forward to your understanding.
Sincerely yours, Gal Cruise Tour Operator!

Tue, 13 Sep 2016, 13:01
аватар gal-cruise1
gal-cruise1

Good afternoon, TinaUK!
Unfortunately, in such a short hour, that is, in a day, the new bus would not be able to physically arrive in Greece to replace the one provided to you.

Tue, 13 Sep 2016, 13:05
аватар