Author:
Date of purchase: 20 august 2013 Written: 02 september 2013 |
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Travel agency: Жюль Верн (Kyiv) Service type: пакетный тур |
This agency operates under a cunning scheme. Faced them 2 times
and both times this scheme was confirmed. After the first time, I just didn't care.
We came to their office, chose a hotel, handed them all the necessary documents.
After a while, they call and say that the hotel reservation has not been confirmed, they offer
another hotel, which is more expensive, but they say that with the same conditions. trust them and
agreed. As a result, they sent us not to the city they wanted, but to the village
not far from that city. But most importantly, they did not even say that it was in another place.
Provided false information about the hotel.
There were big problems with the transfer from the hotel to the airport, we almost missed the plane.
People don't mess with them if you don't want to get bullshit "under the guise"!!!
Good afternoon! Thanks for your feedback! Dear tourists, we selected the tour together with you, based on your budget. In the "high season" the selected hotels are not always confirmed. You were offered an alternative to which you agreed.
According to the current situation with the transfer: our phones are always on and we are ready to help the client! Unfortunately, we did not receive a call from you and we learned this information after reading your review.
Thank you for your comments! They will be taken into account!
Добрый день! Спасибо за ваш отзыв! Уважаемые туристы мы подбирали тур вместе с Вами, исходя из вашего бюджета. В "высокий сезон" не всегда подтверждаются выбранные отели. Вам была предложена альтернатива, на которую вы были согласны.
По сложившейся ситуации с трансфером: наши телефоны всегда включены и мы готовы прийти на помощь клиенту! От вас, к сожалению, звонка не поступало и данную информацию мы узнали прочитав ваш отзыв.
Спасибо Вам за ваши замечания! Они будут приняты во внимание!