Author:
Date of purchase: 01 december 2015 Written: 19 july 2016 |
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Travel agency: Инкомартур 93 Туроператор (Kyiv) Service type: пакетный тур, авиаперелёт, оформление визы |
Good afternoon! I didn’t want to write this review for a long time, because I don’t like to complain about someone. But in order to warn you if you want to become a client of the company and in particular work with Olga.
I booked a New Year's tour in Germany, but there was little time left to open a visa ... exactly one month. It was my first Schengen and it entailed certain risks for refusal. Olga convinced me that I need to pay for the tour right away, otherwise there will be no more places. But if they refuse me, no one will return the money. There was no protection for me as a client of the company. And not only that, she was rude all the time. Either I called at the wrong time, didn’t ask, or she just wasn’t in the mood to talk.
I also had troubles at work, because I had to ask for time off all the time. Because he prefers to go home early.
It's been a terrible month working with this manager. In general, if you have already paid a full prepayment for a ticket, then everything else is your problem.
P.S. left a very unpleasant aftertaste after the design of this tour. I will now go around this company 100 times. And moreover, that Incomartur's prices are twice as high as those of other companies and they have such a "miracle" that ruffles your nerves for your own money.
Strongly disagree with the previous comment. Three times my husband and I went on tours, which were arranged by Inkomartur. Olga Tur designed them for us twice. In 2013 - to Scandinavia, in 2015 - Discovery of Germany + vacation in Spain. What can be said? Professional and very tactful manager. He will always call and send information by e-mail in a timely manner. And about the prices... It all depends on the service. Do you want to sleep at night on the bus during night journeys, and not in a hotel? Or sleep in bad hotels? Pay during the trip itself for absolutely all excursions? In this case, you can find cheaper tours from other operators. It's even cheaper to drive on your own.
Категорично не согласна с предыдущим комментарием. Трижды ездили с мужем в турпоездки, которые оформлял Инкомартур. Дважды нам их оформляла Ольга Тур. В 2013 г. - в Скандинавию, в 2015 г. - Открытие Германии+отдых в Испании. Что можно сказать? Профессиональный и очень тактичный менеджер. Всегда своевременно позвонит и пришлёт информацию электронной почтой. А по поводу цен... Всё зависит от сервиса. Хотите спать ночью в автобусе во время ночных переездов, а не в гостинице? Или спать в плохих гостиницах? Платить во время самой поездки абсолютно за все экскурсии? В таком случае можно найти более дешёвые туры у других операторов. А ещё дешевле ездить самостоятельно.