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Author:
Date of purchase: 12 september 2011 Written: 19 october 2011 |
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Travel agency: Инкомартур 93 Туроператор (Kyiv) Service type: экскурсионный тур |
If you dare to travel alone, contact a travel agency, pay for accommodation in a 2-bed room, but throughout the tour you will be accommodated by 3 people in family rooms (one and a half bed + folding bed or 2 beds under a common sheet and bedspread + folding bed for a child ) is "INCOMARTUR"!
If you are over 70 years old, then even if there are similar rooms on other floors, you will be accommodated on the 5th floor without an elevator, because it's cheaper and this is INCOMARTUR!
If at the same time you constantly do not sleep, because your neighbors are snoring, and turn to the guide for help, they will refuse you, because this is INCOMARTUR, a company that takes care of itself, not about you and saves on you in everything.
If the hotels are located on busy highways, the windows cannot be opened because of the noise, and the air conditioner cannot be turned on either because the rooms are cramped and it will blow right on you - this is INCOMARTUR!
If you want to wash, and there is no soap, no shampoo, no hair dryer in the room and there will be one towel per person and they won’t change it for you for 3 days, breakfasts are meager, consisting of cereal with milk, a croissant and coffee, and sausage and cheese will be a delicacy - do not hesitate: this is also INCOMARTUR.
If the guide will, at his discretion, overestimate the cost of excursions and collect 5 euros more than the declared cost - this is INCOMARTUR!
If the guide, allegedly "for drivers", collects 10 euros from each tourist - this is "INCOMARTUR"!
If the drivers for 18 days of travel never boil you a glass of water in a bus coffee maker - this is INCOMARTUR! It turns out that water must be poured into the boiler!
If the attracted guide leaves the group at the beginning of the tour, and then advises “to look on your own”, and from the 22 halls of the museum he will hold only 2 each - this is INCOMARTUR! To the remark, the attracted guide will answer you that it is "INCOMARTUR" that orders such excursions!
And if you don’t like such a trip and you contact INCOMARTUR regarding compensation for paid but not provided services, then you will be refused on the grounds that it turns out that you yourself wanted to sleep in the same bed with a stranger or on a folding bed in a cramped room and booked through a travel agency.
Have a nice trip along the route "Sonata of the South - 18 days" with a guide Sergey Smyslov and the company "INCOMARTUR"!
And despite the fact that this was not part of our duties, we forced the guide to apologize to you! As for hotels - all this is a subjective opinion. I will not go to Bulgaria in every top five, as I know what service should be in good hotels. And I always recommend to tourists only those hotels that meet their star rating!!! And if the hotel is a garbage dump, I’ll say it straight out that it’s a garbage dump.
И не смотря на то, что это не входило в наши обязанности, мы заставили гида перед вами извениться! А что касаемо гостиниц - все это субъективное мнение. Я не в каждую пятерку поеду в Болгарию, так как я знаю какой должен быть сервис в хороших гостиницах. И я всегда рекомендую туристам только те гостиницы, которые отвечают своей звездности!!! А если гостиница помойка - я так прямо и скажу, что помойка.
There were no problems with the hotel! We, thank Krashenka, chose the hotel ourselves and came only to pay for it, to which they began to warn us that there could be problems with it, because. she doesn’t have enough stars))) We didn’t have any problems with her, tk. everything that we could learn for her, we already knew and were not going to change our opinion. We were very lucky with the hotel))
Проблемы с гостиницей как раз не было! Гостиницу мы, слава крашенкам, выбрали сами и пришли ее только проплатить, на что нас стали предупреждать, что с ней могут быть проблемы, т.к. звезд у нее маловато))) Проблем у нас с ней не оказалось, т.к. все,что могли за нее узнать, мы уже узнали и мнение свое менять не собирались. С гостиницей нам ОЧЕНЬ повезло))
As for the seats on the bus, this is just the responsibility of the travel agency that reserves the seats for us on the bus. assigns specific seats to specific passengers. These places cannot be changed (without the mutual consent of the passengers) either on the way to the country or on the way back!
The problem was precisely that no one was interested in anything, the money had already been paid, why solve problems with some places?!)))
По поводу мест в автобусе - это как раз ответственность турфирмы, которая бронирует нам места в автобусе - т.е. закрепляет за конкретными пассажирами конкретные места. Эти места не могут быть изменены (без обоюдного согласия пассажиров) ни по дороге в страну, ни на обратном пути!
Проблема заключалась как раз в том,что никого и ничего не интересовало, деньги-то уже уплачены, зачем решать проблемы с какими-то там местами?!)))
Regarding the guide ... Let's start with the fact that at first all the "sides" were presented to us - we drank alcohol))) HAHAHAHAHA! It was a very "smart" move)) But even if we drank them, then what does the seat on the bus have to do with it ???
And the guide was forced to apologize not by you, but by us!!! After a very long and heated debate in the presence of a silent director)
По поводу гида... Начнем с того,что сначала все "бока" предъявили нам - мы распивали спиртные напитки))) ХАХАХАХА! Это был очень "умный" ход)) Но даже если бы мы их и распивали, то при чем тут места в автобусе???
А гида заставили извиниться не вы, а мы сами!!! После очень долгих и бурных споров в присутствие молчащего директора)
guest747, You are categorically wrong. It is always clearly stated in the Travel Service Agreement that the agency is not responsible for the actions of the carrier. The agency does not seat passengers, we can only ask for certain seats, and, as I understand it, your seats suited you, it’s another matter that someone occupied them, but what can Passport Plus do, how to influence?
guest747, Вы категорически не правы. В Договоре на туристическое обслуживание всегда четко прописано, что агентство не несет ответственности за действия перевозчика. Агентство не занимается рассаживанием пассажиров, мы можем лишь попросить определенные кресла, и, как я понимаю, ваши кресла Вас устраивали, другое дело, что их кто-то занял, но что тут "Паспорт плюс" может поделать, как повлиять?