Author:
Date of purchase: 06 may 2013 Written: 25 july 2013 |
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Travel agency: Инкомартур 93 Туроператор (Kyiv) Service type: экскурсионный тур, авиаперелёт |
For a long time, my wife and I were going to go on a tour of the United States. We decided to arrange a trip through Inkomatur. The agency requested 100% advance payment for the tour, which we did more than 3 months before the trip. We bought plane tickets, got a visa at the embassy. Everything was going great until my mother's health deteriorated dramatically. The doctors made a terrible diagnosis. Mom needs constant care, the disease progresses rapidly. Naturally, under these conditions, there can be no question of any trip. We turned to the Incomatur with a request to either cancel the tour altogether or reschedule it for another year. The agency responded with a categorical refusal, although we provided all the necessary supporting documents. The tour is not cheap, we lose a large amount of money.
We are very sorry that we contacted this travel agency. We travel a lot and have worked with various travel agencies, but we have never seen such disrespect for someone else's grief. Even Lufthansa agreed to reschedule the date on the tickets for another period (in a year), and the moral freaks at Incomatur believe that the interests of their clients are just an empty phrase.
Apparently, Algol decided to save a lot! Previously, such buses traveled only to Bulgaria and Romania. These were not usually sent to France. Algol and I went 4 times. Only once there was force majeure and the bus was changed. But you are absolutely right: management should treat tourists better: losing a reputation is much easier than earning it.
Видимо, Алголь сильно решил сэкономить! Раньше такие автобусы ездили только в Болгарию и Румынию. Во Францию обычно такие не посылали. Мы с Алголем ездили 4 раза. Только однажды был форс мажор и поменяли автобус. Но Вы абсолютно правы: руководство должно лучше относиться к туристам: потерять репутацию значительно проще, чем её заработать.
Apparently, Algol decided to save a lot! Previously, such buses traveled only to Bulgaria and Romania. These were not usually sent to France. Algol and I went 4 times. Only once there was force majeure and the bus was changed. But you are absolutely right: management should treat tourists better: losing a reputation is much easier than earning it.
Видимо, Алголь сильно решил сэкономить! Раньше такие автобусы ездили только в Болгарию и Румынию. Во Францию обычно такие не посылали. Мы с Алголем ездили 4 раза. Только однажды был форс мажор и поменяли автобус. Но Вы абсолютно правы: руководство должно лучше относиться к туристам: потерять репутацию значительно проще, чем её заработать.
it seems that manna from heaven fell for the tour operators of Ukraine with a visa-free regime, they began to keep their clients for cattle and cattle, that they don’t palm everyone off. Even people like Algol, who have always been praised in comparison with Accord. And what are they doing with air tours, in what condition are the planes, people sit at airports for days, they steal from them for 2 days of paid rest.
похоже для туроператоров Украины с безвизом упала манна небесная, стали клиентов своих держать за скот и быдло, что не подсунь все "прохавают".Даже такие как Алголь,который всегда хвалили по сравнениюс Аккордом. А что творят с авиатурами,в каком состоянии самолеты, сутками люди в аэропортах сидят, по 2 дня оплаченого отдыха у них воруют.
it seems that manna from heaven fell for the tour operators of Ukraine with a visa-free regime, they began to keep their clients for cattle and cattle, that they don’t palm everyone off. Even people like Algol, who have always been praised in comparison with Accord. And what are they doing with air tours, in what condition are the planes, people sit at airports for days, they steal from them for 2 days of paid rest.
похоже для туроператоров Украины с безвизом упала манна небесная, стали клиентов своих держать за скот и быдло, что не подсунь все "прохавают".Даже такие как Алголь,который всегда хвалили по сравнениюс Аккордом. А что творят с авиатурами,в каком состоянии самолеты, сутками люди в аэропортах сидят, по 2 дня оплаченого отдыха у них воруют.