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Travel agency review КОТЭ (Kyiv)

Disorganized, BAD! FU! DO NOT RECOMMEND! uncollected, vague, irresponsible, offhand

Author:
Date of purchase: 26 september 2015
Written: 05 october 2015
2.0
Travel agency: КОТЭ (Kyiv)
Service type: экскурсионный тур

I liked Sofiyivka very much! The park is super-there is something to see and where to walk and take pictures, very beautiful, comfortable, interesting, useful, pleasant, and a very good guide. Worth a go! Thank you, all the best! =)))




Comments (5) leave a comment
аватар qualityTPG
qualityTPG

Dear Alexander! According to the Frankfurt table published on the operator's website, your booking is subject to compensation, which has been known to you since December 22. We also inform you that on February 19, 2018, the operator received an application from you and your bank details for compensation.
We emphasize that the Tour Operator fulfills its obligations in accordance with the norms of the current legislation and the provisions of the Agreement.

Tue, 20 Feb 2018, 07:37
аватар prilipko_s
prilipko_s

Yes. I know the amount, and I have repeatedly pointed out, incl. in a letter with details that I do not agree with this sum.
You ruined two days of my family's holiday. And you think that 988 UAH. I am compensated for them.
"Dear" tour operator, an hour of my time is more expensive for me.
If we knew that instead of the hotel we paid for, we would be put in bedbugs, we would not have signed this Agreement in our lives.
And who is right, who is wrong, it is our glorious Pechersk Court that will judge.

I will say one thing, that in my life I will no longer use the services of the TPG tour operator, and even more so I will advise my friends and acquaintances! In my opinion, TPG is a company that doesn't care about its reputation. Your priority is one-time earnings, not regular customers.
Confirmation that of the 6 people who also got like my family in Turkey, so to speak, "compensate", you agreed only to me. As far as I know, the others were rejected. But what about those 5 families who suffered inconvenience for another day longer???

Tue, 20 Feb 2018, 09:27
аватар qualityTPG
qualityTPG

Dear Alexander! According to the Frankfurt table published on the operator's website, your booking is subject to compensation, which has been known to you since December 22. We also inform you that on February 19, 2018, the operator received an application from you and your bank details for compensation.
We emphasize that the Tour Operator fulfills its obligations in accordance with the norms of the current legislation and the provisions of the Agreement.

Tue, 20 Feb 2018, 09:37
аватар prilipko_s
prilipko_s

Yes. I know the amount, and I have repeatedly pointed out, incl. in a letter with details that I do not agree with this sum.
You ruined two days of my family's holiday. And you think that 988 UAH. I am compensated for them.
"Dear" tour operator, an hour of my time is more expensive for me.
If we knew that instead of the hotel we paid for, we would be put in bedbugs, we would not have signed this Agreement in our lives.
And who is right, who is wrong, it is our glorious Pechersk Court that will judge.

I will say one thing, that in my life I will no longer use the services of the TPG tour operator, and even more so I will advise my friends and acquaintances! In my opinion, TPG is a company that doesn't care about its reputation. Your priority is one-time earnings, not regular customers.
Confirmation that of the 6 people who also got like my family in Turkey, so to speak, "compensate", you agreed only to me. As far as I know, the others were rejected. But what about those 5 families who suffered inconvenience for another day longer???

Tue, 20 Feb 2018, 11:27
аватар