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Author:
Date of purchase: 27 march 2012 Written: 27 march 2012 |
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Travel agency: Карпаччо (Kyiv) Service type: пакетный тур |
The level of service is not good. We agreed that we were booking a tour, wrote down the details in a letter, plus phoned again (as far as I know Russian "yes, good" - the answer is yes). I arrived in 2 hours, I warned about the time of arrival at the office in advance, while I was in a hurry, I got into a traffic jam, but nevertheless I managed - and they say to me "oh, they've already sold ..."
Before that, they took a tour from them, with the exception of little things, everything went more or less. That is, their clients. I explained the situation to people: these dates were needed, because. I'm leaving to work in another country and wanted to spend a couple of days with my wife. They didn’t really want Egypt, but I had to stop there, then they couldn’t find a hotel for a long time ... And then I come, after spending so much time, and they tell me "Let's look at other hotels, other dates, there are good options .. ...". But I didn't just choose this one! I probably read reviews, and not on one resource, but on several, because there are many nuances and certain requirements, especially when choosing Egypt.
And one more thing: I really did not like the boorish tone of communication. Managers, women of about 40, believe that they can even raise their tone, to my quite logical remark about the agreements that must be observed. At what I, in turn, was quite polite. Here's how the manager reacted to my remark (half-shout): "Yes, we generally only book when they bring us money!".
That's bullshit. In a competitive market, this is not how it works. So my advice is: Carpaccio - no!
And about the fact that I had to contact you to find out which tour the child is going to, then a logical question arises - why do we need your destination managers if we ourselves have to find out everything?
А по поводу что я должна была связаться с вами, чтобы узнать в какой тур едет ребенок, то возникает закономерные вопрос - зачем тогда нужны ваши менеджеры направлений, если мы сами все должны выяснять?
But we didn’t see a cash receipt or a cash book, just like railway tickets (although we asked to provide these documents), and your managers provided an agreement with the company without a seal.
А ни кассового чека, ни кассовой книги мы в глаза не видели, точно также как и железнодорожных билетов ( хотя просили предоставить эти документы), а договор с фирмой ваши менеджеры предоставили без печати.
And if the accompanying Daria with 5 years of experience, then she had to warn parents or teachers about the features of the excursion to the castle. And the accommodation in the hotel was in no way connected with the intensity of the trip, since people waited 3 hours until they found the payment on the site, the children fell asleep on the go. Personally, my child sent a settlement message at 1:51 am. And this is if we take into account that the children arrived in Uzhgorod at 6.52 am, at 11 pm they were already on the territory of Slovakia and had been traveling for a long time (according to the leader). And the explanations of your employees at the station before leaving belonged to the category - when you speak, the impression is that you are delirious. And please decide when your company changed the tour, and especially when you didn’t have a group, because according to everyone who went on the changed tour, they were simply confronted with the fact of changing the tour and your employees are somewhat confused with the dates. I don’t even want to receive your answer, it’s unpleasant.
А если сопровождающая Дарья с 5-ти летним опытом работы, то она должна была предупредить родителей или преподавателей о особенностях экскурсии в замок. А поселение в гостиницу никак не было связано с насыщенностью поездки, так как люди ждали 3 часа пока найдут проплату на сайте, дети засыпали на ходу. Лично мой ребенок отправил сообщение о поселении 1 час 51 минуту ночи. И это если учесть, что дети приехали в Ужгород 6.52 утра, в 11 часов дня они уже были на территории Словакии и ехали уже давно( по словам руководителя). И объяснения ваших сотрудников на вокзале перед отъездом относились к категории - когда вы говорите, впечатление такое, что вы бредите. И определитесь, пожалуйста, когда ваша фирма поменяла тур, а особенно когда у вас не набралась группа, потому что по словам всем, кто с ездил в измененный тур их просто поставили перед фактом о замене тура и сотрудники ваши несколько путаются с датами. Ответ ваш даже не хочу получать, неприятно.
Good afternoon W. Tatyana.
Reading all your comments, only one question arises:
Why do you, an educated and educated woman who has great joy in life, have a daughter; which has the opportunity to show the world to the child, so much aggression and anger?!
It was a rhetorical question!
Sincerely yours, Director Pritolyuk Zh.F.
Добрый день, Ув. Татьяна.
Читая все Ваши комментарии, возникает только один вопрос:
Почему у Вас, образованной и воспитанной женщины, которая имеет большую радость в жизни - дочь; которая имеет возможность показать для ребенка мир, столько агрессии и злости?!
Это был риторический вопрос!
С уважением, директор Притолюк Ж.Ф.
But even to a rhetorical question, I will personally give you, the director, an answer: aggression and anger are caused by the services of your company.
Но даже и на риторический вопрос я Вам, директору лично дам ответ : агрессия и злость вызваны услугами Вашей фирмы.