Travel agency review Новые Горизонты (Kyiv)

Aerobatics! Individual approach, professionalism

Author:
Date of purchase: 24 june 2016
Written: 19 july 2016
10.0
Travel agency: Новые Горизонты (Kyiv)
Service type: пакетный тур

We had a family vacation in Turkey from 26.06.16 to 05.07.16, and I want to tell you that our wonderful vacation was a success only thanks to Anna Krushelnitskaya. So I’ll start)))) Expecting to buy a last-minute tour, I waited for time, I thought, well, in three days I’ll buy everything at the “best price”, and fly))) in the end, our vacation almost fell through due to the lack of charters, empty seats there were practically no flights, having bypassed a couple (or even more agencies) I was upset even more, what they offered did not meet the search criteria at all and was already much more expensive. Without thinking twice, I began to browse the information on the Internet and stumbled upon the website of "New Horizons", I was very inspired by their proposals, and, without pulling the cat by the tail, I immediately called, ON THE WEEKEND, TO TRINITY, and, importantly, GOT THE PHONE! Anna made a selection of hotels, the next day, the choice, to put it mildly, surprised, from the proposed five or six in other agencies, I was given a choice of 15 or even more based on our budget. And then I was confused, Anna helped to decide on the hotel, she told me everything. I did not go to the office, I received all the documents by e-mail. And here is the result, we visited a wonderful hotel, thanks to the lovely girl Anna! Thank you so much, we will be back and recommend to friends!




Comments (1) leave a comment
аватар irinairini
irinairini

Elena, when choosing a vacation, the price of the tour played a big role for you, as a rule, the lowest prices on the market are just from the tour operator Join Up, which you were warned about, with the tour operator Join Up, all tour agencies in Ukraine work, and having bought a tour we, and in another agency, would have exactly the same situation. As you can see, relocation and rescheduling of flights do not depend on the agency, especially the specific manager, unfortunately we do not manage aircraft, etc. Such a thing as overbooking happens to all tour operators, including the most reliable ones, it’s just a way out of these situations completely different, the guides of Join Apa, they specifically blame the agency, since they are next to you, we sell a ready-made tour product that is organized by the tour operator. According to the law of Ukraine, a finished tour product can only be sold by an agency and not by a tour operator, for this we are needed)).
Before sending you on a tour, we provided a contact phone number that is available 24 hours a day, in case of emergency, if you had dialed us, we would have suggested how to act in such a situation. We do not sell insurance, we sell a tour operator bankruptcy guarantee, which has not happened with Join Up so far.

Fri, 16 Nov 2018, 08:50
аватар irinairini
irinairini

Elena, when choosing a vacation, the price of the tour played a big role for you, as a rule, the lowest prices on the market are just from the tour operator Join Up, which you were warned about, with the tour operator Join Up, all tour agencies in Ukraine work, and having bought a tour we, and in another agency, would have developed exactly the same situation. As you can see, relocations and transfers of flights do not depend on the agency, especially the specific manager, unfortunately we do not manage aircraft, etc. . Such a concept as overbooking happens to all tour operators, including the most reliable ones, it’s just that the way out of these situations is completely different, the guides of Join Apa, they specifically make the agency guilty, since they are next to you, we sell a ready-made tour product that organizes the tour operator. According to the law of Ukraine, only an agency and not a tour operator can sell a finished tour product, for this we are needed)). Before sending you on a tour, we provided a contact phone number that is available 24 hours a day, in case of emergency, if you had dialed us, we would have suggested how to act in such a situation. We do not sell insurance, we sell a tour operator bankruptcy guarantee, which has not happened with Join Up so far.

Fri, 16 Nov 2018, 10:50
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