Travel agency review Орбита Туроператор (Kyiv)

Holidays are good, air services are bad

Author:
Date of purchase: 29 may 2018
Written: 28 june 2018
5.0
Travel agency: Орбита Туроператор (Kyiv)
Service type: пакетный тур

In general, the rest was formed, I chose the Sapphire 3 * hotel, Sunny Beach, Bulgaria based on the reviews. The hotel is good, new, everything suits, the food is excellent, not every trio feeds like that, cleaning is daily, towels are changed every 3 days. The other side of the coin is air services. We had an airline YanAir, I had not heard about it before. The flight to Burgas was postponed, but for the benefit of a short time, within 2 hours. And with a flight back it’s even worse, the departure time was changed 4 times in advance, it turned out instead of the declared time, at 23.50, which was not expected. And according to the guide, our flight has changed, i.e. different airline, and extremely inconvenient time. Therefore, choosing the YanAir airline, it is not a fact that the time of your vacation will be planned. Moreover, I contacted YanAir in a message on Facebook, where it was indicated that we would respond within 1 hour, but no answer was received. They didn’t even write information on the return flight, even if it was canceled, although I indicated the flight number. It is more likely that YanAir will respond if they need to sell tickets, but not in such cases. And so, we are waiting for the flight back!




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