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Author:
Date of purchase: 08 january 2013 Written: 29 january 2013 |
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Travel agency: Орбита Туроператор (Kyiv) Service type: пакетный тур |
I rested with my wife and a friend in this hotel from 01/11/2013 to 01/25/2013, so the impressions are still quite fresh, although the euphoria has already passed. I'll try to be as objective as possible. So everything is in order.
We took a package tour in Kyiv, because we went to India for the first time. In connection with the problems of Aerosvit, I chose the UIA flight, which I did not regret at all. Landing in Al Ain for refueling is a gift from God. And you can smoke to your heart's content, and drink good coffee, and just stretch your legs. Plus an inexpensive Dutik. The only drawback is that they are forced to take all hand luggage with them from the plane for the time of refueling.
The package was taken from "Orbita" with the meeting party "Tara Travel". Vouchers for accommodation at the Lakshmi Place Hotel (as it turned out later, such a hotel simply does not exist in nature, there is a Lakshmi Guest House). Back in Kyiv chose "Lakshmi" because the Indian side of 8 hotels!!! selected earlier within a month, confirmed only him.
In Dabolim, we were met by two Indians with a sign "Tara travel" on a piece of A4 paper, who did not know a word in Russian. After clarifying the names written with errors on a piece of toilet paper, we and two other female travel frogs, who know only “please” in an imported language, were put in an old Mercedes bus and taken to North Goa. The main attraction of the dinosaur corporation "Daimler-Benz" was the air conditioner, which worked in one mode of cooling, and the most powerful one. So after ten minutes of driving, I had to ask Ravik (a representative of Tara Travel) to turn off the air conditioner, otherwise five frozen broilers would have arrived before Morjim :). On the way, I had to take away the bread of the Russian-speaking guide of the meeting party, answering the questions of inquisitive fellow travelers, asking them first to Ravik, who was not very good in English either :)
Finally, after an hour and a half, we were taken to the hotel. To our great surprise, its appearance did not at all resemble the hotel from the photos of the tour operator. And the name sounded not "Lakshmi Place", but "Gurudas House". To the question "Is this from zis ???quot;, Ravik resourcefully and without a shadow of embarrassment on his face explained that here on the coast, everything is "Lakshmi", and this "Lakshmi-Gurudas" is even better, because the room has air conditioning and its territory is fenced . Immediately after that, he quickly jumped into the bus and retreated in an unknown direction, leaving three tourists amazed to the core (one of which, by the way, was a person with disabilities, weak walking) in the care of the hotel staff.
When we were shown the numbers, it became clear that everything that was before was flowers. An anthill was waiting for us in the room, a domesticated frog in the washbasin that can crawl along the walls, tatters of paint and cobwebs hanging from the ceiling, a gas stove with the remains of food from at least a hundred generations of tourists who rested long before us, a bed with traces of biological activity, all those tourists, a menacingly growling air conditioner from the time of my distant youth and an unbearable aroma of mold and something else unfamiliar, exotically nasty, causing pain in the eyes :)
Seeing our dissatisfied faces, the hotel manager proudly declared that the frog has been living in the soul for a long time and does not interfere with any of the tourists. Also, if we are VERY!!! if we want, they will make clean in the rooms, and also advised us to stay in his hotel, since there are no hotel rooms left in Morjim at all and he gives us the last two from the master's shoulder. I am a person, generally humorous, but at that moment I was not in the mood for jokes.
Not believing the esteemed manager of "Gurudas House" at the word, we decided, nevertheless, to find out from the representative of "Orbita" why we were not settled in the booked "Lakshmi" and try to improve our living conditions. Since there was no Internet in "Gurudas" and there was no money on the SIM card of the mobile phone, we decided to find the nearest shek with WI-FI. Fortunately, he was 50 meters from the hotel on the way to the beach, according to the same manager. On the way to the shek, I found the outlines of Lakshmi Place booked by me from Kyiv, painfully familiar from photographs, only with a different name, Lakshmi Guest House (which Orbit modestly kept silent about). We were lucky that the owner was at the reception. With great pride, we immediately handed him the accommodation vouchers issued by Orbita, and confidently declared that we were his guests. After that, the face of the Indian resembled the muzzle of a koala bear :) It turned out that no one had booked anything with him and there were no free rooms in the hotel. After ten minutes of pinning and telling our odyssey in the silence of an Indian evening, four more managers from all neighboring hotels pulled up to us. They smiled sweetly, advised to relax and have fun until they found out the price of the package and accommodation. After that, four more koala bears stood next to us. The owner of "Lakshmi" immediately called back to "Tara" and after a short negotiation, I first heard a swear word in Hindi. Having achieved nothing from them, he led us to the shek, where we contacted via Skype with a representative of Orbita. I don’t cite the content of the conversation, the moderators won’t let it through :)))
After 25-30 minutes, on a scooter, Ravik from Tara Travel, already known to us, rolled up to the neck, dialed and handed us his mobile phone. And about a miracle! For the first time in India, I heard "Hello, my name is Katya ..." on the great and mighty ... It turns out that Russian-speaking guides have not yet disappeared in India. Katyusha asked what happened to us? After retelling our story for the fifth time, I heard a phrase that struck me with its innocence: "So there are simply no places in Lakshmi" ... The content of the further conversation will not be missed by the moderator either. I will only say that I often mentioned the amount paid to Orbita and the distance from Kyiv to Morjim. Apparently, our compatriots, even in India, better understand the emotional intonations in the voice and non-normative turns, because the cute girlish voice immediately promised me that tomorrow at 11 o'clock, she would solve the issue of resettlement and personally come to meet us, and this night is tearful asks us to take you to Gurudas. Since we had no way out, we agreed on this. Looking ahead, I will say that until the end of our vacation, the second part of the promise was never fulfilled.
The next morning, after a hangover with the local rum "Old Monk" (by the way, I recommend it to everyone), we began to look forward to 11 hours. Apparently realizing that the dynamism would not work with us, exactly at the appointed time, Ravik arrived on a scooter and led us to look at another hotel. It turned out to be Naga Cottages. Only when we entered its territory, having not yet seen the numbers, we realized that we would stay here. Before proceeding directly to the description of the hotel, a few more words about the "Orbit" and its meeting side. Departure from the hotel to the airport also spoiled the nerves. In order to be in time for registration, they again contacted Kiev and Orbita. And already in Al Ain, they learned from the girls who flew with us on the forest that Tara Travel had forgotten about them. And they arrived at the airport 20 minutes before the end of registration by taxi after a scandal with a representative of this Indian travel company.
I really hope that this review will really spread to many resources and help compatriots avoid the "services" of such tour operators.
Was on the same trip. I must say that dimon68, in an ironic manner, greatly mitigated the circumstances we faced. And upon arrival, we were not at all laughing.
Everything said by Dmitry can be confirmed by at least 3 hotel owners in Morjim, everything is easily verified:
"Laxmi Guest House" (982-238-2811), the owner of which looked with square eyes at the vouchers issued to us by "Orbita". - Yes, they approached him, he refused, because there were no free places on our dates. So far, neither "Orbita" nor the meeting "Tara Travel" have answered me who took responsibility for changing the hotel we chose to a much worse one, who informed whom about this and why they did not inform us. Although I sent requests more than a week ago. Didn't even get a reply.
"Gurudas Hotel" (bhalchandra29@yahoo.in) - those rooms with frogs. It is difficult to understand how the generally tolerable rooms could be brought to such a state and why not spend a couple of days on cosmetic repairs. In any case, the owner did not mind that his conditions did not correspond to what we paid for, and quite actively participated in trying to help us.
And finally, mr. Laxman Shetgaonkar (info@nagacottages.com), the owner of "NAGA Cottages", who kindly provided us with rooms much better than even booked, without the slightest hint of an extra charge (!), took care of all the issues with the meeting company and generally saved us from further worries about the rest of the holiday.
Additional strokes. The meeting party did not know about my limited mobility (leg injury), although when ordering the tour it was separately stipulated, the hotel was chosen as close to the beach as possible, etc. The story of the girls, who were generally forgotten to provide a return transfer and only after numerous calls at the last moment they sent a taxi, put an end to our attitude towards the tour operator. Whoever has any inconsistencies, Kyiv is to blame, or the Indians are, in general, none of our business. We booked a tour through Orbita, and demand from it.
Well that ends well. We had a great rest. But only thanks to their own perseverance, good knowledge of the language and a certain amount of luck. But the reviews of gentlemen like glebsyshchenko perfectly demonstrate the position of such tour operators who do not want to be responsible for their customers or admit mistakes.
Очень надеюсь, что этот отзыв действительно распространится по многим ресурсам и поможет соотечественникам избежать "услуг" таких туроператоров.
Был в той же поездке. Должен сказать, что dimon68 в ироничной манере значительно смягчил обстоятельства, с которыми мы столкнулись. А нам по приезду было совсем не до смеха.
Все сказанное Дмитрием могут подтвердить как минимум 3 хозяина отелей в Морджиме, все легко проверяется:
"Laxmi Guest House" (982-238-2811), хозяин которого квадратными глазами смотрел на ваучеры, выданные нам "Орбитой". -Да, к нему обращались, он отказал, так как на наши даты свободных мест не было. Мне до сих пор ни "Орбита", ни встречающая "Tara Travel" не ответили, кто взял ответственность за смену выбранного нами отеля на значительно худший, кто кого об этом информировал и почему не проинформировали нас. Хотя запросы я отправил больше недели назад. Не получил даже отписки.
"Gurudas Hotel" (bhalchandra29@yahoo.in) - те самые номера с лягушками. Трудно понять, как сносные в целом комнатки можно было довести до такого состояния и почему не потратить пару суток на косметический ремонт. В любом случае хозяин не возражал, что его условия никак не соответствуют тому, за что мы заплатили и вполне живо принимал участие в попытке нам помочь.
И, наконец, г-н. Laxman Shetgaonkar (info@nagacottages.com), хозяин "NAGA Cottages", который любезно предоставил нам номера намного лучше, чем даже бронировали, без малейших намеков на доплату (!), взял на себя все вопросы с встречающей фирмой и вообще избавил нас от дальнейших волнений об оставшемся отдыхе.
Дополнительные штрихи. О моей ограниченной подвижности (травма ноги) встречающая сторона вообще не знала, хотя при заказе тура это отдельно оговаривалось, выбирался отель максимально близко к пляжу и т.п. Рассказ девочек, которым вообще забыли предоставить обратный трансфер и только после многочисленных звонков в последний момент выслали такси, поставил жирную точку на нашем отношении к туроператору. У кого какие нестыковки, виноват Киев, или индусы - в общем-то не наше дело. Мы заказывали тур через "Орбиту", с нее и спрос.
Хорошо то, что хорошо кончается. Отдохнули мы отлично. Но только благодаря собственной настойчивости, неплохому знанию языка и определенному везению. А вот отзывы господ типа glebsyshchenko отлично демонстрируют позицию таких туроператоров, которые не желают ни отвечать за своих клиентов, ни признавать ошибки.
I have a completely opposite experience with Tara Travels. We rested with friends in January 2013. We were given the house that we chose and booked, and the house was fully consistent with the description and photographs. After a week of living in the Romeo and Julia house, we asked Tara travel to move us closer to the beach and we moved to the Brahma house, for which special thanks to Katya. Even though Brahma is more expensive than Romeo and Julia, Tara Travel didn't charge us a dime!! And this is just my last experience with Katya. In past seasons, I used the services of Tara Travel and was always satisfied with the service and loyalty of the company towards its customers. So, Katya, thank you! :)
У меня кардинально противоположный опыт работы с Tara Travels. Мы отдыхали с друзьями в январе 2013г. Нам был предоставлен дом, который мы выбрали и забронировали, причем дом полностью соответствовал описанию и фотографиям. После недели проживания в доме Romeo and Julia, мы попросили Tara travel переселить нас поближе к пляжжу и мы переехали в дом Brahma, за что отдельное спасибо Кате. Несмотря на то, что Brahma стоит дороже, чем Romeo and Julia, Tara Travel не взял с нас ни копейки!! И это только мой последний опыт работы с Катей. В прошлые сезоны я пользовался услугами Tara Travel и всегда оставался доволен сервисом и лояльностью компании по отношению к своим клиентам. Так что, Катя, спасибо! :)
Mil cel Kamazzzi.
I am glad that everything worked out for you, I am ready to believe that Katya is a wonderful girl. I'm even ready to believe that you are not Katya :)))
Although we never saw Katya in India, despite the promised Russian-speaking guide. And it is very symptomatic that your comment about last January appeared only now, on the eve of the new tourist season.
Moreover - I ordered a tour in Orbit and my claims are to this tour operator. I don’t even insist that it was a scam, and not a banal carelessness.
But facts are facts, and I have clearly indicated who can verify them.
Have a good holiday everyone!
Мил чел Kamazzzi.
Я рад, что у Вас все удалось, готов поверить, что Катя - замечательная девушка. Я даже готов поверить, что Вы не Катя :)))
Хотя Катю мы в Индии так и не увидели, несмотря на обещанного русскоговорящего гида. И очень симптоматично, что Ваш комментарий про прошлый январь появился только сейчас, в преддверие нового турсезона.
Более того - я заказывал тур в Орбите и мои претензии именно к этому туроператору. Я даже не настаиваю, что это было кидалово, а не банальная безалаберность.
Но факты есть факты, и я четко указал, у кого их можно проверить.
Всем удачного отдыха!
I can’t even believe that this is a review about the Tara Travel company, because. I can only say the most positive things about them. We have been traveling with Tara for 2 years now and everything is great! Here is literally a few days ago arrived from yet another holiday. We rested in villas: Mandrem Point (North Goa) and La Gray Resort (South Goa). Everything is great! The villas had good furniture, no rubbish, fresh renovation. Every day the boy came to clean up, after 4 days they changed the linen. They also gave us a good discount for the second villa. The transfer is flawless - everything is on time, and the car is good (large Toyota with Conder). Now we are showing our friends pictures from the holiday and no one believes that you can relax like that for very little money))) Last year we ordered a wedding ceremony and excursions from Tara Travel. Excursions are 2 times cheaper than in Pegasus. And at the wedding ceremony, the guys arranged such romance for us that we still don’t believe that all this happened to us - it’s just fabulous !!! So I’m sure that we will contact them again ;-)
Даже не верится, что это отзыв о компании Тара Тревел, т.к. я могу сказать о них только самые положительные слова. Ездим с Тарой уже 2 года и все отлично! Вот буквально несколько дней назад приехали из очередного отпуска. Отдыхали на виллах: Мандрем поинт (Сев. Гоа) и Ля Грей резорт (Юж. Гоа). Все отлично! На виллах была хорошая мебель, ни хлам какой-нибудь, свежий ремонт. Каждый день приходил мальчик убираться, через 4 дня меняли белье. Еще нам на вторую виллу сделали хорошую скидку. Трансфер без нареканий - все вовремя, и автомобиль хороший (большая тайота с кондером). Сейчас показываем друзьям фотки с отдыха и никто не верит, что можно ТАК отдохнуть за совсем небольшие деньги))) В прошлом году мы заказывали в Тара Тревел свадебную церемонию и экскурсии. Экскурсии в 2 раза дешевле вышли чем в Пегасе. А на свадебной церемонии нам ребята такую романтику устроили, что мы все-еще не верим что это все с нами происходило - просто сказочно!!!Так-что я уверена, что мы будем обращаться к ним еще ;-)
Hello. Only from Goa. Rested with his wife in this hotel from 16 to 29 January. I chose the same hotel, because the past experience of visiting India was not risky.))) But this time everything went without a hitch. At the new airport, Dabolim was met by a Russian-speaking guide. A comfortable bus transported tourists to hotels. The meeting with the hotel guide took place on the day of arrival. By hotel. The hotel has a new building with 8 rooms. 6 two-room apartments with a kitchen and 2 more modest one-room apartments. Everything is brand new, fluffy. We chose the same room as the last trip (nostalgia). For two years, the number is a little worn out, but not enough to spoil the mood. The package tour already included breakfast, the same as throughout Goa: scrambled eggs, scrambled eggs or hard-boiled eggs, toast and tea and coffee to choose from. The hotel restaurant turned out to have the cheapest prices in the area, so we mostly ate there. We rolled up to South Goa. Not impressed! Seafood was taken at the local market, which is a 10-minute bike ride. Near a shop with water and other swill. The owner of the shop asks for "chocolate" for his "madam" and small bottles of vodka for the collection.))) In general, Goa is like Goa. Palm trees grow, cows roam the beach, traders pester, and the Indians are lazy, which infects tourists great.))) We had a wonderful rest, which is what I wish everyone. We flew through "Aristea" with the meeting party "Concord Exotic Voyages".
PS. Sharjah left an unpleasant aftertaste with its endless queues for security checks.
Всем привет. Только с Гоа. Отдыхали с женой в этом отеле с 16 по 29 января. Выбирал этот же отель, поскольку прошлый опыт посещения Индии не располагал к риску.))) Но в этот раз все прошло без сучка и задоринки. В новом аэропорту Даболима встречал русскоговорящий гид. Развозил туристов по отелям комфортабельный автобус. Встреча с отельным гидом произошла в день приезда. По отелю. В отеле появился новый корпус на 8 номеров. 6 двухкомнатных с кухней и 2 поскромнее, однокомнатные. Все новенькое, муховое. Мы выбрали тот же номер, что и в прошлую поездку (ностальжи). За два года номер немного поистрепался, но не настолько, чтобы портить настроение. Пакетный тур уже включал завтрак, такой же как по всему Гоа: яичница, омлет или сваренные вкрутую яйца, тосты и чай-кофе на выбор. В ресторане отеля оказались самые дешевые цены в округе, поэтому, в основном питались там. Скатались на Южный Гоа. Не впечатлил! Морепродукты брали на местном рынке, что в 10 минутах езды на байке. Рядом магазинчик с водой и другим пойлом. Хозяин магазинчика просит "чоколад" для своей "мадам" и маленькие бутылочки водки для коллекциии.))) В общем Гоа, как Гоа. Пальмы растут, коровы бродят по пляжу, торговки пристают, а индусы ленятся, чем здорово заражают туристов.))) Отдохнули замечательно, чего и всем желаю. Летали через "Аристею" со встречающей стороной "Concord Exotic Voyages".
ЗЫ. Неприятный осадок оставила Шарджа с ее бесконечными очередями на проверку безопасности.