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Date of purchase: 05 june 2013 Written: 24 september 2013 |
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Travel agency: Орион-Интур (Kyiv) Service type: пакетный тур, оформление визы |
In early May, our family decided to have a rest in the UAE! Friends advised the travel company "Orion-Intour". The manager Goncharuk Anastasia worked with us, for which we are very grateful to her! The clarity of the solution of the issue simply pleased! The girl for selecting the tour took into account all our wishes and preferences! everyone looked through and chose a calm atmosphere in the circle of their families! The documents and the contract were already signed in the office itself! I really liked the friendly and pleasant atmosphere of the office! The employees offered tea and coffee! She consulted questions, clearly provided all the information about the hotel and the tour! Everything, as she was told, happened throughout the tour! We were very pleased. The mood was excellent after the rest and we thank her very much! So if you don’t want problems on vacation, we advise you to contact the company "Orion-Intour". Oksana
We bought an individual ski tour from Orion Intour. Anna Dvoinykh worked with us. There were 4 of us and we were offered a 2-star boarding house near the center. The hotel is not bad, the price is affordable and the location is good. At first, Anna told us that the price per room would be 30 euros / day, after 2 days the price became 50 euros / day, they say the manager was mistaken, and 30 euros / day is the price per person, they gave us a discount of 10 euros / day for "inconvenience" "In fact, the hostess rents a room for PLN 80/person. (=20 EUR/day). I have no complaints, because I understand that the company must earn.
We also ordered from the travel agency the passage of Lviv-Zakopane by charter bus. We received visas before leaving, as well as all information about the tour. They relied on Anna's competence and did not double-check everything for the 100th time, because Before that, everything was rechecked and clarified. It turned out that the visa was issued for 8 days, and the tour was 9 days. Our departure home was on the night of the 8th to the 9th day, they began to shake us at the border, because we are 3 hours late and need to be deported. I can't express our hysteria that day. Night, Saturday, even the travel agency can not call. It turned out that we ourselves had to cover our butt. Thanks to the driver's lie, they took pity on us and nevertheless let us through customs. It turns out that having paid 250 UAH for a visa, the company and their manager arranged a "fun" way home for us. We came to the conclusion that from now on we will issue visas for ourselves and will not apply to companies, because we can save money and reduce risks.
Купили у Орион Интур индивидуальный тур на лыжи. Работала с нами Анна Двойных. Нас было 4 и нам предложили пансионат 2 звезды рядом с центром. Отель не плохой, цена доступная и расположение хорошее. Нам сначала Анна сказала, что цена за номер будет 30 евро/сутки, спустя 2 дня цена стала 50 евро/сутки, мол менеджер ошиблась, и 30 евро/сутки - это цена за человека, сделали нам скидку 10 евро/сутки за "неудобства".По факту хозяйка сдает номер за 80 злотых/чел. (=20 евро/сутки). Претензий не имею, т.к. понимаю, что фирма должна заработать.
Заказали также у турфирмы проезд Львов-Закопане чартерным автобусом. Получили визы перед выездом, а также всю информацию о туре. Понадеялись на компетентность Анны и в 100й раз не стали все перепроверять, т.к. до этого все было перепроверено и уточнено. Оказалось, что виза была оформлена на 8 дней, а тур составлял 9 дней. Выезд домой у нас был в ночь с 8 на 9 день, на границе нас начали трепать, т.к. мы опоздали на 3 часа и нас нужно депортировать. Не могу передать нашу истерику в тот день. Ночь, суббота, даже в турфирму нельзя позвонить. Получилось, что нам самим пришлось прикрывать свой зад. Благодаря лжи водителя над нами сжалились и все-таки пропустили через таможню. Получается, что заплатив 250 грн за оформление визы, фирма и их менеджер устроили нам "веселую" дорогу домой. Мы пришли к выводу, что будем с этих пор сами себе оформлять визы и не будем обращаться в фирмы, т.к. сможем сэкономить деньги и снизить риски.