Date of purchase: 02 september 2010 Written: 21 october 2010
3.0
Travel agency: Паспорт Плюс (Donetsk) Service type: пакетный тур
Passport Plus cannot contribute to the safety of the holiday and solve the problems that the tourist has during the trip. And this is the main indicator of the quality of the agency. When the tour operator Coral Travel did not provide me with a booked hotel, Passport Plus did not give me the slightest help in solving the problem, not even advice. After my arrival, I filed a complaint, but they again "froze off". What are they getting their interest for? (By the way, honestly, they could have returned them.)
The hotel did not provide your operator Coral-Travel, and the agency does not have a direct contract with the hotel. Therefore, all your claims should be directed to Coral Travel, which should resolve your issue (of course, through your company). And it was Coral Travel who confirmed the booking to your company, and then did not fulfill the terms of the Agreement.
Отель не предоставил Ваш оператор Корал-Тревел, а агентство не имеет прямого договора с отелем. Поэтому все ваши претензии должны быть направлены именно в Корал-Тревел, который и должен решать Ваш вопрос (конечно же через вашу фирму). И именно Корал Тревел подтвердил бронирование вашей фирме, а потом не выполнил условия Договора.
The hotel did not provide your operator Coral-Travel, and the agency does not have a direct contract with the hotel. Therefore, all your claims should be directed to Coral Travel, which should resolve your issue (of course, through your company). And it was Coral Travel who confirmed the booking to your company, and then did not fulfill the terms of the Agreement.
Отель не предоставил Ваш оператор Корал-Тревел, а агентство не имеет прямого договора с отелем. Поэтому все ваши претензии должны быть направлены именно в Корал-Тревел, который и должен решать Ваш вопрос (конечно же через вашу фирму). И именно Корал Тревел подтвердил бронирование вашей фирме, а потом не выполнил условия Договора.