DISGUSTING

I fly a lot, both on my own and in packages. But I don’t remember such a bestial attitude. Let's start with the food on the plane: we flew to the Dominican Republic in November, the flight took 12 hours, they feed ONCE and it's hard to call it food, I'm not picky and my son, too, but they didn't eat THIS, they helped out sausage and cheese from home. Check-in is generally a nightmare, 4 hours of waiting!!!! We arrived at the hotel around 12 noon, received the keys only at 16:30. Hotel Casa Marina in Sosua Puerto Plato. The hotel itself is good. But the guide Lenur is just a liar! I never took anything from guides, then I decided with my son and friends to buy a trip to Ocean World to swim with dolphins. Lenur claimed: $199 for 30 minutes of sailing for two in a group of 4 people. Your friends can take pictures of you from pantones, while showing you exactly where in the photo. I specifically asked specific questions. Good. Agree. When paying, it turned out that another transfer plus $ 10, and the commission for paying with a card is not more than $ 5.

As a result the commission turned out 28 dollars!!!! Lenur shrugged his hands at the claim and replied, as he did to all our claims after the trip, that he did not say such things and could not say so. As a result: swam in a group of 8!!!! man, friends with a camera were not allowed to pantone, and even from afar interfered with the shooting. And the cost of a very low quality photo from their "photographer" is $20 for one and $150 for a package of all the photos with you.

The attitude of the guides is ugly, they simply brush aside, like annoying flies.

They tried to sell us extra meals for the return flight at 700 rubles per person, and they said that food cannot be brought on the plane ... Choosing a place for families to sit together 1850 rubles, otherwise you will be seated ... As a result, again cheese and sausage us helped out, you can not only yogurt. Dai seats at the reception are free of charge for all 4 in one row.

frightened by the fact that you can’t go outside the hotel, they say it’s a crime, apparently, so that they don’t find out the prices for all their excursions on the street)))) prices are 2 times lower))) service is often better.

At check-out, the queue is almost an hour to return the cards from the room and towels. Can't you give advance notice? So that not everyone handed them over at the same time. There are still a lot of little things when communicating with Pegasus that it makes no sense to write, everything is already clear

Pegasus is the worst tour operator I have ever dealt with!

Everyone can have flaws, but a solid negative ...

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