|
Author:
Date of purchase: 21 august 2013 Written: 11 september 2013 |
|
Travel agency: Подорож у мрії (Kyiv) Service type: пакетный тур |
My friends and I are experienced travelers, we dealt with various travel agencies, but this is the first time we have come across such “happiness”.
We had to bring documents to the travel agency in several visits - the company is open from 9.00 to 18.00. Therefore, having arrived there by 17.00, we were sure that we would successfully hand over the documents to the travel agent and be able to calmly tune in to the trip. It wasn't here! By 5 pm all the representatives of the travel agency had gone home. We called them back and agreed that we would arrive at the travel agency by 9.30 the next day. However, another setback awaited us - at 10.00 the office was still closed. By 10.30 we finally handed over the documents and relaxed ... but in vain.
Over the next few days, I had to bring a number of documents, which the representatives of the travel agency did not report in advance. 2 days before the start of the tour, we got a call back, saying that all our documents and air tickets are ready and you can pick them up at the office.
However, upon arrival at the office, it turned out that only vouchers and insurance were ready. Air tickets in electronic form promised to be sent to the post office after lunch. Toward evening, we had to call Podoroj Mriya ourselves and remind about our tickets - they explained that there were some problems on the Join Up website, the tickets were sent. The flight turned out to be from Zhulyan, at 6 am, by an unfamiliar Aerotrans company. Although representatives of the travel agency assured that we would fly to UIA.
12 hours before departure, we tried to find our flight on the Zhulyan website, called the airport back - but they could not give us any information about our flight. Nerves were already on edge - we called back to Podorozh Mriya, where we were kindly assured that it was just a charter flight, so there was no information about it. Fortunately, it occurred to us in the evening 8 hours before departure to go to the Join Up website and read the news about the postponement of our flight the next day, at 16 pm!
We learned about the transfer of the flight ourselves, the travel agency did not even bother to inform us about it! As we later learned from communication with our fellow travelers, some non-Kiev tourists arrived in Zhuliany by 3 am and waited at the uncomfortable airport until 4 pm.
Thus, in addition to the spent nerves, we had a whole day of rest in Greece.
Draw conclusions, dear tourists - choose only a proven travel agency, a responsible operator and happy travels!
Please indicate the address of the agency where you bought the tour. Your review is written on the page of the agency Fairy mandriv, located in Kyiv on the street. Artem. We didn't have this tour sale.
Прошу указывать адрес агентства, в котором Вы покупали тур. Ваш отзыв написан на странице агентства Феерии мандрив, находящемся в Киеве на ул. Артема. У нас не было этой продажи тура.
God, how timely you decided to answer our emotions after half a year, our lawyer with your firm has been dealing with this issue for a long time
Боже как вовремя вы решили ответить на наши эмоции спустя пол года, этим вопросом давно занимается наш адвокат с вашей фирмой
Please, in the future, post your reviews and claims on the page of the legal entity that provided you with services. This review is posted in the wrong place.
Пожалуйста, в дальнейшем размещайте свои отзывы и претензии на странице того юридического лица, которое предоставляло Вам услуги. Данный отзыв размещен не по адресу.