It's not the writers who write the reviews, it's the tourists. Try it, it's inspiring!
Add a review now Remind me by e-mail ×

Travel agency review Поехали с нами (Odesa)

Beware of travel agency 'Come with us'

Author:
Date of purchase: 01 december 2010
Written: 10 february 2011
4.0
Travel agency: Поехали с нами (Odesa)
Service type: отель, оформление визы

To say NOT RELIABLE TOUR OPERATOR "Come with us" is to say nothing.

Every year, for the New Year, the family went to friends in Europe (Germany, Holland, Italy, etc.). I applied for visas every year on my own, never had any problems. I received a call and went ahead according to the scheme ..... This year (2010-2011) I decided to make a surprise, to come to Prague to my friends. I said that I would not come, so I did not take the call and asked for help from the tour agency "GO WITH US" in Odessa on Troitskaya, under the guidance of Marina Kistruga, in organizing a tour to the Czech Republic. On each issue, Marina systematically consulted with some kind of Tour operator. This already made me think about her professionalism. As a result, I had to pay twice for car insurance. They claimed that we would have some kind of corridor of 14 days for unforeseen circumstances (weather, etc.), for a delay in Europe. I said this is the first time I've heard of this. Marina Kistryuga once again assured that I had flown before, but by car for the first time and I don’t know everything. I, despite the fact that I traveled to Europe so many times, did not know that the visa indicates the length of stay in the Schengen area. The director of the tour agency is obliged to know this, especially if it was clarified with her several times.

As a result, my wife and I were charged with Deportation in our passports, for exceeding the period of stay in Europe by two days. Well, at least the children were not touched.

Beware of SUCH WORSE PROFESSIONALS.

To a hotel in the Czech Republic from 9240 UAH paid by me. , 360 euros were transferred. The numbers are somewhat inconsistent.

It is outrageous that Kistryuge has enough impudence, instead of AT LEAST apologizing, not admitting his guilt, but generally denying everything. I recommend everyone to go to a tour agency with a voice recorder ....




Comments (45) leave a comment
Show other comments …
аватар nokia1971
nokia1971

After this incident, I never contact any travel agency at all! I plan all trips myself. I open visas at visa centers, tickets and hotels via the Internet. Reliable and save at least 20-30%

Thu, 29 Jan 2015, 21:12
аватар fish55
fish55

nokia1971. Tell me how it works out cheaper for you. If in booking the hotel Egypt costs 2 600 dollars, plus the plane from 700-2 = 1400 + 600 the room is 2000 dollars. -30 percent save. Please tell me.

Fri, 30 Jan 2015, 11:23
аватар belokon1993
belokon1993

Figure out first who is a "tour operator" and who is a "travel agent", and which of them bears what responsibility, and then write nonsense.

Thu, 30 Jul 2015, 16:44
аватар alexburbonxvii
alexburbonxvii

Indeed, many actually undeservedly slander the tour agency, although it's true. With the selection and training of personnel at Poehali, not everything is always in order. If you are interested, you can read my review :)

Thu, 25 Feb 2016, 13:18
аватар GFGF.13
GFGF.13

I would also like to leave a few words about this travel agency and tour operator. We went to Thailand two years ago from this travel agency and we all loved it. Initially, we wanted to go to the Dominican Republic, but the tour operators offered such a cool and inexpensive tour to Phuket, so we agreed and never regretted it. I went with my husband and daughter and we all enjoyed it. Starting from the hotel and ending with meals provided for children, children's pools and game animators for children. And my husband and I had a great rest at evening discos and entertainment in the city. I definitely recommend this travel agency. It all probably depends on the operator, we came across a competent and knowledgeable tour operator, so the rest turned out to be the way we dreamed. Have a great holiday everyone.

Fri, 26 Feb 2016, 15:21
аватар