Very satisfied!!!! THANKS!?

We bought a tour at L. Tolstoy, 8. We arrived at the office with the manager Katya, chose the Triton Empire Beach Resort 3 * hotel, agreed everything was ok. Three days before departure, we received a package of documents by mail ... tickets, etc. And then, two days before departure, it turns out that our flight was canceled due to the fact that they did not get people on the plane. We are in a panic, we have already agreed at work, it is impossible to transfer, almost on suitcases, but a trace. departure in three days ... in general, we were very upset. How pleasantly surprised we were when the manager Katya called us and offered to replace the tour we had chosen with The Grand Makadi 5 * hotel "pyaterochka", without a single hryvnia surcharge. I can say for sure that here they are interested in the good reputation of the agency and in the fact that customers return to them. We want to say a huge thank you to Katyusha Usikova and the director of the department, Victoria Bannova, for their care and wonderful rest, on the trail. vacation we only to you:) We wish you prosperity and satisfied tourists. Thanks again! ?

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