Roksolana Tour is a disgusting company with disgusting people

Good afternoon. We want to write a rebuttal to the above review.

1. THE MOST IMPORTANT thing that tourists were guided by when choosing a hotel was BUDGET and HOT OFFERS.
Below: correspondence with these tourists from the online chat.
08/02/2012 11:44: USER_19729415 departure August 19-21. When can I start looking for last minute deals? Tell me more please, in 1500 dollars. can you meet two with a flight and meals at least HB?

2. Several options were offered to tourists, among which was the Olenka Sunside Beach Hotel (the cheapest hotel in Sri Lanka at that time).
08/02/2012 11:49: Irina Yakuba Departure 08/17/2012 for 7 nights. Hotel OLENKA SUNSIDE BEACH 2 * +, breakfast and dinner - 1674 dollars - discount = 1590 dollars. + visas 25 USD/person

But this price, apparently, was high for tourists (I note that further the conversation is not about the hotel's beach, but about options for reducing the cost of the tour):
: USER_19729415 Does your agency provide an opportunity to buy air tickets? I looked at guesthouses, their prices are very democratic
08/02/2012 11:58: Irina Yakuba Yes, you can also get tickets.
08/02/2012 12:11: USER_19729415 Please tell me what is more profitable: book a round-trip flight, and on the spot already settle in some kind of guesthouse, for example. Or is it still better to take a chance, wait until it stops and try to find last-minute tours?

3. Tourists were offered hotels of a higher level, but also higher in budget:

08/02/2012 12:19 pm: Valentina :) BAY BEACH HOTEL 2*, breakfast+dinner, tour price 1 722 USD-5%=1 636 USD

08/02/2012 12:19 pm: Valentina :) INDURUWA BEACH 3*, breakfast+dinner, $1749-5%=$1662

4. About the season.
The rainiest months in Sri Lanka are May and June. Waves on the south coast all year round!
The season until 30.10 is the northwestern coast of the island - Trincomalee. But, according to the budget, tourists did not get there.
The tourist moved independently to a hotel in the resort of Unawatuna (the tourist says that there is a season there). But - this is also the southern coast, as in the Olenka hotel. There is a lagoon there.
Hotels in this region were offered to the tourist in the office, but they did not get there according to the budget. The hotel to which the tourists moved is a guest house and Sri Lankan tour operators do not work with it, as it does not have accreditation.
5. A tourist from Sri Lanka contacted us about moving to another hotel. We offered him a hotel option in Unawatuna. The tourist did not answer us. And he answered only after an independent move to the guest house.

6. According to the agreement, the price of the ticket included the transfer from Olenka Hotel to the airport. Since the tourists themselves (without agreeing with us) moved to another hotel (in a completely different region), there was no transfer. If the tourists moved to the hotel that we offered to replace them, the transfer would be provided. We offered an individual transfer - the tourists refused it.

7. Tourists want a taxi, which they ordered for $50. we paid them. The cost of the tour was 1674 dollars - discount = 1590 dollars. + visas 25 USD/person The company's income is 10% of the cost of the tour. That is, 159 dollars - the discount that the tourist received = 79.5 dollars. Of which the tourist wants to be paid $50 for a taxi...
8. The company "Roksolana-TOUR" in the direction of Sri Lanka in this case acted as an agent. The operator was the company "Join UP". All decisions regarding taxi payment, proposals for changing the hotel, air travel and guide are made by "Join UP". For our part, we tried to help the tourist. But, apparently, people have little humanity .....

It's great that you posted this comment. Now everyone will be 100% convinced that there really were such tourists. Any sane person will understand that your excuses are complete nonsense. The only pity is that you do not feel any guilt and most likely will not draw any conclusions for the future. Very sorry.

Good afternoon. It is very distant that our dialogue has moved to the Internet. I want to remind you that after your arrival, we invited you to the office to discuss controversial issues. But you have chosen to communicate at this level.