Travel agency review Светлана Тур (Kyiv)

Worst tour operator ever!

Author:
Date of purchase: 01 october 2016
Written: 04 october 2016
1.0
Travel agency: Светлана Тур (Kyiv)
Service type: экскурсионный тур

The boorish and unprofessional behavior of the guide, who is engaged in separatism. When I made a remark to the guide in the correct form and said that it was enough to glorify Russia at every turn, he began to be rude to me and said that I could complain anywhere. Muscovy has nothing to do with Kievan Rus, but he believes that if you listen to modern historians, you can go nuts (these are his words). But I think that during a tour of Ukraine, you can not talk about this at all and not remember the aggressor country that supplies weapons to our territory and kills Ukrainians. I called the office of the tour operator Svetlana Tur, but they answered me that I could not buy excursions from them and they had three good reviews for this tour. Although there were also three of us, they did not want to take our opinion into account, but simply hung up. Customers are not valued here and everyone behaves in a boorish way, from the guide to the employees in the office. This is the worst tour operator!!! I have never seen such rude people...




Comments (3) leave a comment
аватар SVITLANATUR
SVITLANATUR

Thanks for the feedback! In the first part of your review, we will explain only the meaning of the word "separatism" and the inappropriateness of mentioning it in the review. Separation?zm (fr. s?paratisme from lat. separatus - separate) - the policy and practice of separating, separating part of the territory (secession) of the state in order to create a new independent (sovereign independent) state or transfer to another state or obtain the status of a very wide autonomy. details on the link https://en.wikipedia.org/wiki/%D0%A1%D0%B5%D0%BF%D0%B0%D1%80%D0%B0%D1%82%D0%B8%D0% B7%D0%BC

It just so happened that ancient times in the stories of the guides are touched upon in one way or another, such words as "Russia" and "Muscovy" are censored.)

On the second part of our communication with you. Our manager spoke to you in Ukrainian, and for some reason you spoke in Russian. Note that respect for our customers does not allow you to hang up. Of course, it is not in our policy to force a tourist to travel with us again, we only offer our product, and it is up to you to decide whether to travel with us or not.

Wed, 19 Oct 2016, 14:56
аватар false
false

They probably have a strong point so that from the guide to the manager everyone is rude.

Wed, 27 Feb 2019, 07:09
аватар false
false

They probably have a strong point so that from the guide to the manager everyone is rude.

Wed, 27 Feb 2019, 09:09
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