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Travel agency review Селена-тур (Kyiv)

Travel from Kyiv to St. Petersburg

Author:
Date of purchase: 06 may 2012
Written: 19 may 2012
10.0
Travel agency: Селена-тур (Kyiv)
Service type: экскурсионный тур

Very comfortable buses, stopping quite often. Drivers are attentive and careful. Cleanliness on the bus, TVs. Irina, helpful and patient - very respectful of all tourists. Everything - the hotel, excursions, lunches in the cafe - was organized at a high level - you didn’t have to wait anywhere. The guide Natalia Mikhailovna guided us very interestingly and informatively throughout the entire period of stay 07.2012-12.2012. I had a rest in St. Petersburg with my soul! Thank you!




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аватар Nikonya
Nikonya

Yes, this is their usual practice! We were in exactly the same situation with the same hotel back in October last year! And TPG does such feints not only with Egypt, but also with Turkey, and with Georgia, and with other countries! Read reviews of these scammers!

Wed, 24 Apr 2019, 22:34
аватар mmi583
mmi583

This is a common practice of this under-office. On every banner in the city with TPG advertising, I want to hang another banner below - SCAM.

Fri, 26 Apr 2019, 08:51
аватар mmi583
mmi583

This is a common practice of this under-office. On every banner in the city with TPG advertising, I want to hang another banner below - SCAM.

Fri, 26 Apr 2019, 11:51
аватар qualityTPG
qualityTPG

Karina, good afternoon!
We have carefully read your feedback and inform you:
Unfortunately, there was a resale at the Hilton Sharks Bay Resort hotel and you were accommodated in the Continental Plaza Beach Resort 5 * hotel from 12.04 to 14.04.
Regarding the hotel, please note that during the high season, resales (overbooking) are possible, which does not depend on either the operator or the agency, unfortunately.
According to the agency agreement:
2.3. If it is impossible to accommodate tourists in pre-booked hotels, other accommodation facilities, the Tour Operator has the right to accommodate tourists in a hotel of the same category without imposing additional costs on the agent / tourists.
04/14/2019 You were moved to the hotel according to the reservation of the Hilton Sharks Bay Resort

We sincerely regret the inconvenience caused and, as compensation, we offer you an excursion and an upgrade of the room for your next trip to Egypt.
In the hope of fruitful cooperation, with respect, Travel Professional Group!

Tue, 07 May 2019, 07:35
аватар qualityTPG
qualityTPG

Karina, good afternoon!
We have carefully read your feedback and inform you:
Unfortunately, there was a resale at the Hilton Sharks Bay Resort hotel and you were accommodated in the Continental Plaza Beach Resort 5 * hotel from 12.04 to 14.04.
Regarding the hotel, please note that during the high season, resales (overbooking) are possible, which does not depend on either the operator or the agency, unfortunately.
According to the agency agreement:
2.3. If it is impossible to accommodate tourists in pre-booked hotels, other accommodation facilities, the Tour Operator has the right to accommodate tourists in a hotel of the same category without imposing additional costs on the agent / tourists.
04/14/2019 You were moved to the hotel according to the reservation of the Hilton Sharks Bay Resort

We sincerely regret the inconvenience caused and, as compensation, we offer you an excursion and an upgrade of the room for your next trip to Egypt.
In the hope of fruitful cooperation, with respect, Travel Professional Group!

Tue, 07 May 2019, 10:35
аватар