Travel agency review Селена-тур (Kyiv)

Negative travel experience

Author:
Date of purchase: 01 may 2013
Written: 20 may 2013
3.0
Travel agency: Селена-тур (Kyiv)
Service type: пакетный тур

We went to May with Selena-tour to St. Petersburg.

Of the MINUSES: a dead bus, Head of the group Elena - zero level of organizational skills, drivers - do not know the roads in St. Petersburg at all, constantly distracted the guide, respectively, our attention too, unforeseen (not thought out in advance) sanitary stops, did not give drink at all.

Of the PLUSES - only the Hotel Pribaltiyskaya Park Inn and the architecture of the city.




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аватар 2kv39b5m
2kv39b5m

Dear viva2012, as the organizer of the trip, I cannot but respond to your feedback. We are always interested in the opinions and impressions of our tourists, but let's be objective. . . Of the 43 questionnaires, only 4 were negative. Now about what you consider a minus. . . The bus for landing was filed after a complete dry cleaning of the cabin, they worked - air conditioning, TVs. . . . all seats, handles and footrests were in good condition. . the bus passed all the necessary technical inspections and checks for international transportation. . Excuse me, but what do you see as the zero level of the manager's organization? You have been placed in the appropriate rooms. All declared excursions were completed, food was organized for you. . not a single tourist on the route was lost or left behind. . . all requests of tourists were satisfied. . and about sanitary stops, I want to note the following, that unfortunately, not all gas stations in Russia and Belarus work according to the Western model and they are not at all happy with tourist buses. . .. I also want to note that an info sheet with recommendations on the tour was sent to each tourist, and we are all adults and, I hope, we can calculate our strengths and desires. . . maybe you just had to tell the manager about it - everything would be decided. . ? And also, all the advantages that you noted on this trip were --- all the same, provided by our travel company. Sincerely, Victoria

Thu, 23 May 2013, 18:47
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