Date of purchase: 26 august 2013 Written: 17 september 2013
3.0
Travel agency: (Tver) Service type: пакетный тур
flew from PEGAS TO SPAIN_ TENERIFE! I would like to note the representatives of Pegasus, and in particular the hotel guide (hotel riu arecas) SVETLANA IN INCOMPETENCE AND UNWANTING TO HELP TOURISTS! namely , to earn on sold excursions the only goal ! at what the description of the sold tour did not correspond to reality! information about the hotel as a whole was not provided .. it seems that she was not aware of it at all! appeared the next day after arrival, and we never saw her again. so we stood at the bus stop for 40 minutes, waiting to be taken on an excursion .. and whether they would take us at all! when they finally got through, she just did not have information that there were problems with transport! there were still a few moments in the unwillingness to make concessions, but it's too long to write about it ..
And I don't want to spoil the memories of a wonderful vacation! but unfortunately this did not affect the tour operator ..