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Author:
Date of purchase: 01 april 2018 Written: 18 september 2018 |
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Travel agency: (St. Petersburg) Service type: пакетный тур, отель, авиаперелёт |
Here I am looking at an empty sheet and I don’t even know where to start. Too much to say.
1) Why did you choose? We didn't choose. They didn’t even look at who the tour operator was. But in vain.
2) Everything was fine with the manager. There were no problems here.
3) NO, NO, NOOOOOOO.
And now to the point. I'll start right off the bat.
Transfer to the hotel. Initially it was stated that from the airport to the hotel 40 minutes. Comrades, if you know in advance that you will be taking people to all the hotels, well, put in the information that the trip will take from 40 minutes. Ours took 3 hours.
Furthermore. We were hungry and on the bus we were honestly honestly promised that the hotel would also feed us dinner. But the hotel was not in the know. They didn't even give us water from the plane. Drink from the tap. The beauty.
GUIDE. This is a completely different story.
TATYANA (unfortunately, there is no last name) but there is a number +380 63 765 9233 (I really hope that the girl will be explained that yelling at grandmothers “I didn’t call you, you don’t see, I’m talking with other people here, you overslept, so go, GET OUT I SAID "not good.) I would also like to convey to this girl that, again, if you are rude and yell "why don't you take MY vouchers", she won't get any money from this. And furthermore, please point her to her job description. Namely, that she is OBLIGED to answer questions. And do not be indignant that we ask her about what she is already obliged to know. The guide is a rare rude. The whole race who got on it was just in shock. There were no problems with other employees. But this Madame "created" the general impression of the tour agency.
On the way back, the bus broke down. Just some kind of cheap comedy with this Tour Agency.
It's hard for me to say what's good. Maybe again because of the guide.
Good impressions from the agency ended as soon as we left Russia.