Incompetent and deceitful staff from manager to director

I ordered a tour in March 2018 for June 15, in March TK Welt tour was confirmed and I paid 100% of the cost. And in May I was informed that the hotel does not confirm the number. Shock! As it is, everything has already been agreed and paid for. It immediately became clear that the manager was lying. I wrote to the hotel directly and they answered me that there was confirmation from the hotel for a long time. I called Tk Welt again, and they: “Oh, well, there is, but you need 300 euros!!! Pay extra. As a result, I talked with the director, who shielded her dishonorable manager and did not see anything wrong with paying ONLY 300 euros!!!! She also said that I had no right to call the hotel! And this Brad is carried by the director! We are being bred like suckers, our money has been used since March, and we have no right to find out! P.S. We conducted our investigation and it turns out this is the favorite scheme of this operator from year to year. P.S. 1. I thought I would end my review with this, but another surprise was waiting for me on the return flight!!! I booked expensive tickets Kyiv-Varna-Kyiv, but they transferred silently to Burgas (these tickets are cheaper and it takes 2.5 hours to get to the airport)!!! Who will refund the difference??? Because of this desk, the child flew separately from the mother, since I bought myself a tour to TK Welt, and the child flew with the camp. The flight from Varna successfully departed according to plan. Bypass this sharashka office, they would only sell whites in Troyeshchyna !!!

Comments (0) leave a comment

0 comments

Show other comments …