Author:
Date of purchase: 03 september 2012 Written: 06 september 2012 |
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Travel agency: Травел (Kremenchuk) Service type: пакетный тур |
DUE TO THE NEED OF THE WORKER OF THE TRAVEL AGENCY, OLGA LOST TWO WEEKS OF TIME, FROM WHICH THE MEETINGS WERE TWICE ON ONE SATURDAY, THEN ON THE NEXT (ACCORDING TO THEIR SITE-SATURDAY IS WORKING), BUT THE OFFICE WAS CLOSED BOTH TIMES. THEIR SITE, AND THEY CONFIRMED IT, DUE TO ITS INCOMPETENCE, THE TOUR LEFT AND IN A COUPLE OF DAYS BECAME 300 USD EXPENSIVE. AS A RESULT, THEY SPIT AND TURNED TO ANOTHER ANESTVO.
Dear Vladimir! We coordinated the meeting with you in such a way that before you leave for our office, you will call me and find out the work schedule on Saturday (because on weekdays we work from morning until late evening), which you did not , although you know all our phones. The working hours of the "Travel" team are set by the administration, not the employees of the company !!!! Applications made through our website, we confirm according to the prices of the tour operator, who has the right to change them, before booking a tour through our website, this is indicated - "check the cost with the manager" !!!! Hope your holiday was positive!
Уважаемый Владимир! Встречу мы с Вами согласовывали таким образом, что перед Вашим выездом к нам в офис - Вы созвонитесь со мной и узнаете график работы именно в субботу(т.к. в будни дни мы работаем с утра и до позденго вечера), чего Вы не сделали, хотя все наши телефоны Вы знаете. Рабочее время коллектива "Травел" устанавливает администрация, а не сотрудники фирмы!!!! Заявки , произведенные через наш сайт, мы подтверждаем согласно ценам туроператора, который вправе их менять,перед бронированием тура через наш сайт об этом указано - "стоимость уточнять у менеджера"!!!! Надеюсь, Ваш отдых был положительным!!!!