Laziness above customers

Hello. Since the opening of the company with us on pilots, for 5 years I have been using only the services of a travel agency. Director Anna and her managers are so attentive that I have never met such an approach anywhere else. I have already traveled half of Europe and I will travel the same amount with them. Perhaps the fact that you were sent to the site to study tours only says that there is now a huge selection of tour operators and trips. Personally, we ourselves study tours on the Accord website and then go to the travel salon and there we already make an order. Sincerely, Gregory

Even though this is an old comment, I would still like to reply. A lot of people who come to us for a tour often do not know where to go. The beginning of the conversation usually goes like this: "I would like to go somewhere ..." Agree, very blurry. Our task is to identify the needs of the client, determine his requirements and wishes, and as a result, choose the right direction for recreation together. Countries, resorts, destinations, hotels - a huge number. Often, having talked in a general direction, we give the client a couple of sites, the same from Accord, which has not dozens, but hundreds of tours, so that a person can study for himself what he wants. Many get on the net themselves and explore destinations and hotels. Moreover, talking about tours by phone is not customary in our office, we always invite a potential traveler to our office to talk in a relaxed atmosphere and show everything that we can offer.
Fortunately, we have hundreds of satisfied customers who regularly, several times a year, go on vacation from our company. Too bad they don't have time to leave a good review of their trips.
Best regards, "TourSalon" employee, Alina