Travel agency review Форте-В (Kropyvnytskyi)

Just being bullied

Author:
Date of purchase: 03 august 2013
Written: 16 august 2013
1.0
Travel agency: Форте-В (Kropyvnytskyi)
Service type: другие услуги

I have been using this company for many years. I go to Crimea several times a year. This year I decided to take a dog with me (there is simply no one to leave it.) I asked the girls of this company, they said you can take it, the main thing is that it does not bite anyone. Paid an additional 80 UAH. for taking me to the house and picking me up near the house (I took tickets in both directions).

Upon arrival in the Crimea, they didn’t give me a ride to the place and I had to walk with my bags. They said that this bus would not go down, although buses of any size go there. We began to resent that we have a lot of bags and we need to go decently from the landing site. They didn’t really worry about this, they dropped us off, and then it turned out that my dog ​​(Spaniel) gnawed out the seat, we tried to explain that dogs don’t gnaw out like that, to which they replied that we tore the seat with a leash (there was such a hole, like someone caught something and pulled it out). Although we did not sleep and our dog did not gnaw anything. It was insanely annoying. Well, okay, let it be on their conscience.

But then the most interesting began. A girl calls me in 2 hours and says that they will not take us back and will not return the money to us. And the next day they said that the money will be returned, everything is fine. After the second conversation, the girls from the Company "Fotre V" stopped talking to us with us about the trip back to the owner of the machines with which the company works (it turned out to be a damaged phone). Conditions of transportation again changed almost every hour. Then they take us, but without a dog, then they said that we put the dog in a box. They mocked us for about 5 days. They frayed their nerves, so they didn’t want to rest, they yelled at us, so you just can’t imagine. It all ended with the fact that they threw off the money to us, minus the torn cover on the seat. The day before departure. Be careful with this company, you do not need to spoil your vacation for yourself and your loved ones, as I did.




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аватар bmw100683
bmw100683

Travel Agency "Forte-V Kirovograd" is a team of narrow-minded under-professionals, which knows how to spoil the rest that has not yet begun!!! Agree, not everyone can do this!!! The day before departure, we were denied a trip to Yaremcha due to the lack of workload of their transport. They refused despite the fact that our friends had left Sevastopol and were supposed to join us in Kirovograd, which they knew about. The refusal sounded in a rude manner with an attempt to accuse us of late prepayment, although the day before the prepayment date had been agreed with their manager. The most interesting thing in this situation is that half an hour after our meeting, the manager called me back and informed me that the trip was canceled due to the refusal of two other passengers. Notice in this company the right hand does not know what the left is doing.. It is written on the personal website that the company has been successfully operating in the Ukrainian tour services market for 15 years! This situation does not define this team as highly professional! No apologies, no offers of alternative tours, only accusations against us! I am more than sure that in the face of fierce competition, a company with such an approach will not work for a long time.

Thu, 23 Jan 2014, 23:15
аватар pkf-forte
pkf-forte

We inform you that due to the political situation in the country, all movements of vehicles, namely buses, are limited. We found out about this at the last moment. Don't blow up an already difficult situation. You, as a carrier, should be aware of this.

Sun, 26 Jan 2014, 22:24
аватар bmw100683
bmw100683

Just today I came from a vacation, had a wonderful time in Bukovel. Unlike you, there are agencies that value customers, but this is not about you))). As a carrier, I know that cars with up to eight passenger seats have nothing to do with buses and, accordingly they don’t have travel documents. Don’t mislead people, you’re just not professionals in your field. Moreover, as I wrote above, your girl manager, without knowing it, handed you in with giblets. You are not able to assemble a group, even of eight man, for such a long time. Good luck to you)))

Sat, 01 Feb 2014, 23:10
аватар bmw100683
bmw100683

For your information, I also pay taxes officially. And you have already lost your real tourists, you will lose potential ones too. I am sure of this. Only non-professionals cannot find 4 tourists in a month and a half to fill 8 local Vito.))) praise in your swamp ??? This is surrender !!! I am satisfied)))

Sun, 02 Feb 2014, 21:22
аватар L_ada
L_ada

bmw100683, is it possible that there was a force majeure after all? Personally, last year, as a mother of two children and an accompanying adult disabled person, I was provided with all the conditions in Crimea, they took me comfortably and with all the amenities, moreover, they informed me about the 2 + 1 campaign, although I did not know about it. And what tour companies would you recommend?

Mon, 10 Mar 2014, 13:14
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