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Author:
Date of purchase: 03 august 2013 Written: 16 august 2013 |
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Travel agency: Форте-В (Kropyvnytskyi) Service type: другие услуги |
I have been using this company for many years. I go to Crimea several times a year. This year I decided to take a dog with me (there is simply no one to leave it.) I asked the girls of this company, they said you can take it, the main thing is that it does not bite anyone. Paid an additional 80 UAH. for taking me to the house and picking me up near the house (I took tickets in both directions).
Upon arrival in the Crimea, they didn’t give me a ride to the place and I had to walk with my bags. They said that this bus would not go down, although buses of any size go there. We began to resent that we have a lot of bags and we need to go decently from the landing site. They didn’t really worry about this, they dropped us off, and then it turned out that my dog (Spaniel) gnawed out the seat, we tried to explain that dogs don’t gnaw out like that, to which they replied that we tore the seat with a leash (there was such a hole, like someone caught something and pulled it out). Although we did not sleep and our dog did not gnaw anything. It was insanely annoying. Well, okay, let it be on their conscience.
But then the most interesting began. A girl calls me in 2 hours and says that they will not take us back and will not return the money to us. And the next day they said that the money will be returned, everything is fine. After the second conversation, the girls from the Company "Fotre V" stopped talking to us with us about the trip back to the owner of the machines with which the company works (it turned out to be a damaged phone). Conditions of transportation again changed almost every hour. Then they take us, but without a dog, then they said that we put the dog in a box. They mocked us for about 5 days. They frayed their nerves, so they didn’t want to rest, they yelled at us, so you just can’t imagine. It all ended with the fact that they threw off the money to us, minus the torn cover on the seat. The day before departure. Be careful with this company, you do not need to spoil your vacation for yourself and your loved ones, as I did.
Travel Agency "Forte-V Kirovograd" is a team of narrow-minded under-professionals, which knows how to spoil the rest that has not yet begun!!! Agree, not everyone can do this!!! The day before departure, we were denied a trip to Yaremcha due to the lack of workload of their transport. They refused despite the fact that our friends had left Sevastopol and were supposed to join us in Kirovograd, which they knew about. The refusal sounded in a rude manner with an attempt to accuse us of late prepayment, although the day before the prepayment date had been agreed with their manager. The most interesting thing in this situation is that half an hour after our meeting, the manager called me back and informed me that the trip was canceled due to the refusal of two other passengers. Notice in this company the right hand does not know what the left is doing.. It is written on the personal website that the company has been successfully operating in the Ukrainian tour services market for 15 years! This situation does not define this team as highly professional! No apologies, no offers of alternative tours, only accusations against us! I am more than sure that in the face of fierce competition, a company with such an approach will not work for a long time.
Туристическое Агенство "Форте-В кировоград" - это команда недалеких недопрофессионалов, которая умеет испоганить еще не начавшийся отдых!!! Согласитесь, так умеет не каждый!!! За день до отъезда нам было отказано в поездке в Яремчу ввиду отсутствия загружености их транспорта. Отказали несмотря на то, что наши друзья выехали из Севастополя и должны были присоединиться к нам в Кировограде, о чем они знали. Отказ прозвучал в грубой форме с попыткой обвинить нас в несвоевременой предоплате, хотя за день до этого дата предоплаты была оговорена с их менеджером. Самое интересное в этой ситуации то, что через пол часа после нашей встречи мне отзвонилась мнеджер и сообщила о том,что поездка отменяется ввиду отказа двух других пассажиров. Заметьте в этой компании правая рука не знает,что делает левая. На персональном сайте написано, компания успешно работает на рынке тур услуг Украины уже 15 лет! Данная ситуация никак не определяет эту команду, как высокопрофессиональную! Ни извинений, ни предложений альтернативных вариантов туров, только обвинения в нашу сторону! Более чем уверен что в условиях жесткой конкуренции компания с таким подходои долго не проработает.
We inform you that due to the political situation in the country, all movements of vehicles, namely buses, are limited. We found out about this at the last moment. Don't blow up an already difficult situation. You, as a carrier, should be aware of this.
Сообщаем, что в связи с политической ситуацией в стране все передвижения транспортных средств, а именно автобусов, ограничены. Об этом мы узнали в последний момент. Не раздувайте и так сложную ситуацию. Вы, как перевозчик, должны об этом знать.
Just today I came from a vacation, had a wonderful time in Bukovel. Unlike you, there are agencies that value customers, but this is not about you))). As a carrier, I know that cars with up to eight passenger seats have nothing to do with buses and, accordingly they don’t have travel documents. Don’t mislead people, you’re just not professionals in your field. Moreover, as I wrote above, your girl manager, without knowing it, handed you in with giblets. You are not able to assemble a group, even of eight man, for such a long time. Good luck to you)))
Только сегодня я приехал с отдыха,замечательно провели время на Буковели.В отличии от вас есть агенства которые дорожат клиентами,но это не про вас))).Я как перевозчик знаю что автомобили с количеством до восьми пассажирских мест никакого отношения к автобусам и соответственно к докуметам на проезд не имеют.Не заводите людей в заблуждение,просто вы не професионалы своего дела.Мало того, как я писал выше, ваша девочка менеджер сама не зная того, сдала вас с потрохами.Вы не способны собрать группу, даже из восьми человек, за столь длительное время.Удачи вам)))
For your information, I also pay taxes officially. And you have already lost your real tourists, you will lose potential ones too. I am sure of this. Only non-professionals cannot find 4 tourists in a month and a half to fill 8 local Vito.))) praise in your swamp ??? This is surrender !!! I am satisfied)))
К вашему сведению, я тоже плачу налоги официально.А своих реальных туристов вы уже потеряли,потенциальных потеряете тоже.Я в этом уверен.Только непрофисионалы за полтора месяца не могут найти 4 туриста на заполнение 8 местного Вито.)))Будете теперь сами себя хвалить в своем болотое???Вот это капитуляция!!!Я доволен)))
bmw100683, is it possible that there was a force majeure after all? Personally, last year, as a mother of two children and an accompanying adult disabled person, I was provided with all the conditions in Crimea, they took me comfortably and with all the amenities, moreover, they informed me about the 2 + 1 campaign, although I did not know about it. And what tour companies would you recommend?
bmw100683, возможно, что всё-таки был форс-мажор? Лично мне в прошлом году в Крым как маме двух детей и сопровождающей взрослого инвалида были оказаны все условия, довезли омфортно и со всеми удобсвами, мало того, сообщили про акцию 2+1, хотя я про неё не знала. И какие турфирмы Вы бы могли порекомендовать?