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Travel agency review Шалені Канікули (Kyiv)

They don't do their job!!! Send to another hotel!

Author:
Date of purchase: 23 july 2014
Written: 25 july 2014
1.0
Travel agency: Шалені Канікули (Kyiv)
Service type: пакетный тур

The company sold us a ticket to Turkey. Upon arrival, they settled in another hotel, saying that this was a gift. We don't want this kind of gift for anyone! Hotel, sorry for the expression, SHIT!!!

3 days have passed, the manager Arina wrote only an official statement to the tour operator TUI! And that's it! I called TUI. I can not understand where such indifference to their customers comes from !!!! I understand that the tour operator is to blame, but it’s worth at least a little bit of interest in the problems of your client !!!!




Comments (1) leave a comment
аватар travelkremen
travelkremen

Dear Vladimir! We coordinated the meeting with you in such a way that before you leave for our office, you will call me and find out the work schedule on Saturday (because on weekdays we work from morning until late evening), which you did not , although you know all our phones. The working hours of the "Travel" team are set by the administration, not the employees of the company !!!! Applications made through our website, we confirm according to the prices of the tour operator, who has the right to change them, before booking a tour through our website, this is indicated - "check the cost with the manager" !!!! Hope your holiday was positive!

Tue, 02 Oct 2012, 14:40
аватар




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