Travel agency review Шалені Канікули (Kyiv)

They don't do their job!!! Send to another hotel!

Author:
Date of purchase: 23 july 2014
Written: 25 july 2014
1.0
Travel agency: Шалені Канікули (Kyiv)
Service type: пакетный тур

The company sold us a ticket to Turkey. Upon arrival, they settled in another hotel, saying that this was a gift. We don't want this kind of gift for anyone! Hotel, sorry for the expression, SHIT!!!

3 days have passed, the manager Arina wrote only an official statement to the tour operator TUI! And that's it! I called TUI. I can not understand where such indifference to their customers comes from !!!! I understand that the tour operator is to blame, but it’s worth at least a little bit of interest in the problems of your client !!!!




Comments (1) leave a comment
аватар Kanikuli
Kanikuli

dear our tourists) this situation really happened - on arrival of tourists settled in a hotel different from the booked one. As a travel agency, we did everything possible (and IMPOSSIBLE) to rectify the situation. There was both an official and an unofficial appeal to the operator, if you put your hand on your heart. The answer was received, which reported a resale in a 4 * hotel, which was booked and check-in was in a 5 * hotel. Another thing is that it did not meet the expectations of tourists. So we will never agree with pofigism, because we have had, always have and will always have the client's support !!
Sincerely, Crazy Vacation Travel Agency

Thu, 27 Nov 2014, 16:03
аватар




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