These are swindlers. Dear tourists! Pay attention to this company 'horns and hooves', if not

Immediately after processing your request, our manager called you (“like madam”, as you indicated in the review) and notified you that there were no more seats on the flight for the departure of “Luchiki Montenegro”, date 06.07, all seats were sold. It should be noted that the manager did not come up with this, as you might think. While processing your request on the Tournai portal, the manager contacted the operator and clarified the availability for your date. Having learned that there are no free places either on 06.07 or on the next departure date for this tour, the manager selected alternative options for you (3 sightseeing tours with a seaside holiday), for which the places were confirmed. You could not accept this information calmly, and you began to ask additional questions already in a raised voice. All your questions have been answered.

The manager explained to you that the operator is the company that organizes the tour; agent - a company that sells the tour; Portal Tour - all-Ukrainian travel portal, where travel agencies post information about the tours they work with; The prices indicated in the program directly depend on the date of the tour and on the euro exchange rate, and that the cost of the tours is subject to mandatory clarification. During the conversation, you learned a lot of useful information, but you drew conclusions that defy adequate logic. You did not believe the manager, you called him a non-professional who did not know how to use the Internet, you labeled the company as a “sharashka office”. To complete the picture, you wrote a complaint to Ethnotour against Portal Tour, accusing us of "blocking tours".

The question arises - why then did you continue to write requests to us? So, on 19.07 you emailed our other manager, again with a request for the tour "Rays of Montenegro" departure 06.07. The manager answered you in writing that this tour is closed for sale, the group is recruited, and offered you 3 other options. Here is your answer for other readers:

Quote: “And you, self-respected manager, go yourself to your summer cocktail and your inspiration, well, or learn the secrets of the east, well, or, as they say in the common people, you yourself understand where .... go !!!!! » End of quote.
This is already a transition to personalities and direct insults to agency employees.

Why don't you, Lyuba, call other travel agencies and make sure that Etnotour has not deceived you? That the places on the tour are really sold out?
Lyuba, it is unpleasant for us to be a victim of your negative mood and inadequate reactions, to listen to baseless complaints and direct insults. The entire team of our company asks you to NEVER contact us again.