Date of purchase: 29 april 2013 Written: 19 august 2013
1.0
Travel agency: (Moscow) Service type: пакетный тур, оформление визы
On April 29, 2013, the tour operator Chizhova Maria Alekseevna working in HappyLand (Rosstour Franchise) located at the address Moscow, Orlovo-Davydovsky lane 2/5, building 1, we paid the amount of 87,000 rubles for the tour and a visa to Spain. Costa Brava. Pineda De Mar. Departure on August 19. Duration 13 nights / 14 days. A paper was received stating that we bought this tour. Then Chizhova M.A. told us to collect certificates, extracts and other documents to submit them to the Spanish visa center. On August 1, 2013, my husband took all the documents to her. She said to come to her on Friday (August 16) in order to pick up the vouchers and the whole package with documents for the rest. Arriving at the office, it turned out that she had disappeared the day before. We started to panic. visa center. M.A. Chizhova simply disappeared with our money.
Fortunately, they found their international passports in her office. Having contacted Rosstur (the franchise of this checkers office), of course, no one takes responsibility for themselves and is not going to return the money. They said to contact the Internal Affairs Directorate. and print) generally says that she didn’t know that some kind of travel agency was working on her behalf. Pure fraud. victims. We ourselves plan to write a statement to the prosecutor's office and file a lawsuit in the near future.